Bilingual Field Technical Support Specialist

4 weeks ago


Brossard, Canada Hyundai Motor Company Full time

Bilingual Field Technical Support Specialist (xEV experience) Location: Eastern Zone Office, Brossard, QC. The Specialist supports daily operations of xEV high‑voltage repairs across Canada. Reporting to the Manager of xEV Field Technical Operations, the role provides remote and on‑site technical support to the dealer network, with a focus on high‑voltage systems. The role also delivers technician training emphasizing high‑voltage systems and safety. Fluency in both English and French is essential. HOW WILL YOU MAKE AN IMPACT Provide remote and on‑site technical support to dealerships across Canada. Perform in‑depth diagnostics and assist dealers with complex repair procedures, focusing on high‑voltage systems. Support daily operations of the xEV high‑voltage repair committee, ensuring coordinated diagnosis, repairs, and replacement actions. Track parts orders, inventory, tools, and equipment required for efficient xEV field repairs. Deliver technical training to dealership technicians, emphasizing high‑voltage systems and safety. Document and report product quality or safety concerns through field reports or QIR submissions. Coordinate with high‑voltage battery recycling, refurbishment, and remanufacturing partners to ensure compliance with environmental regulations and alignment with corporate sustainability goals. Assist with technical issues and vehicle inspections as requested by HACC staff when necessary. Other duties as assigned. WHAT YOU WILL BRING TO THE ROLE 5–7 years of relevant experience in similar positions. Completion of a secondary school diploma and college training (e.g., diploma, certificate, trade license), or an equivalent combination of experience and education. Excellent automotive technical skills with strong diagnostic capabilities. In‑depth understanding of high‑voltage systems, components, and safety protocols. Hands‑on experience with xEV repair procedures and diagnostic tools. Strong communication skills in both English and French (spoken and written). Experience with teaching/coaching technical aptitudes. Knowledge and experience of dealership operations and customer service practices. Ability to work independently and travel on a regular basis. WHAT HYUNDAI CANADA CAN OFFER YOU Award‑Winning Work Culture Health Benefits Start Day One Car Leasing Program RRSP Matching Maternity and Parental Leave Top‑Up Career Development and Mentoring Program Tuition Reimbursement Support WHAT HAPPENS NEXT Candidates will be reviewed on or before November 12, 2025. #J-18808-Ljbffr



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