COMMERCIAL CLIENT SUPPORT COORDINATOR – Island of Montreal

COMMERCIAL CLIENT SUPPORT COORDINATOR – Island of Montreal BDC Les Laurentides Regional County Municipality, Quebec, Canada Join to apply for the COMMERCIAL CLIENT SUPPORT COORDINATOR – Island of Montreal role at BDC We Are Banking At Another Level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more Explore the BDC Way in our Culture Book. The selected candidate will have the flexibility to work from multiple business centers located across the Island of Montreal, including Place Ville Marie, Pointe-Claire, Saint-Laurent, and East Montreal. Position Overview As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system Support account managers to help them reach business development targets Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center. Welcoming suppliers and technicians, as well as going to the post office What We Are Looking For Bachelor degree in Business Administration, College diploma in accounting Between 1 to 3 years experience in a similar role The ability to analyze and interpret financial statements is considered an asset Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues Strong organizational skills and ability to prioritize and deal with various situations at all times Ability to work independently and meet tight deadlines Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team Working knowledge of MS Office (Word, Excel, Outlook ) Excellent writing and speaking skills in French and English. Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. Seniority level Entry level Employment type Full-time Job function Information Technology Industries: Banking Referrals increase your chances of interviewing at BDC by 2x. #J-18808-Ljbffr