Senior Field Solutions Engineer

OverviewAt Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN lightAll in to win: We\'re driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.Be better every day: We\'re committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.Earn the customer: We are deeply customer-centric, focused on earning our customers\' partnership every day by delivering exceptional experiences that drive their success.Position SummaryThe Sr. Field Solution Engineer (Sr. FSE) is a technical industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision solutions.As a technical industry expert, the Sr. FSE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value. The FSE ensures continuous value and product adoption that ultimately drives intersection network and software growth.The Sr. FSE will be assigned to the Focus account segment team that targets the top 15 major North American cities. Within these cities and agencies, it is expected that the Sr. FSE can expand beyond the immediately available applications and provide a level of solutions architecture development with the agency. The Sr. FSE is expected to integrate and influence the product roadmap by working closely with the product leaders to support large deal acceleration and smart city integrations.Key AccountabilitiesThe Focus Accounts are a subset of accounts that are directly managed by Focus Account Directors. These are the accounts that the Sr. FSE is responsible to support directly alongside the account directors. There are no other FSEs assigned to these accounts. There are approximately 15 accounts in this structure.Targeted DepartmentsThe Sr. FSE is to support the entire city scope; this includes Traffic, Transit, Fire, police and adjacent city services like Snow plows and mobility teams. This role is focused at building a cohesive integrated city architecture to enable applications.Technical consultancy / Supporting the sales processThe Sr. FSE is responsible for learning and understanding the current technical capabilities/systems/tools within the account ecosystem, and identifying and documenting the gaps that exist between the current state and the customer\'s desired state. This creates a plan of action/recommendations for the agency to successfully move from current state to desired outcome state with support and input from Miovision and Miovision\'s partners. Document product/feature needs for product design prioritization.Solution scoping and designThe Sr. FSE would support solution design, technical documentation and the implementation plan of current desired integrations as set in the account plan. As the account evolves, the Sr. FSE would continuously build on possible integration opportunities and scope out any future integrations with the Miovision products and 3rd party systems. Establish a framework for necessary contributions from various departments and facilitate their collaboration. Work alongside project management teams to successfully monitor progress and implementation of initiatives.Pilots and Product DemonstrationsThe Sr. FSE would design and manage all product demonstrations highlighting the value of all Software and applications. The Sr. FSE would also manage all pilot installations and proof of value demonstration.Product approval and specification processWith support from the APL team, work to achieve product approvals in assigned territory. In addition, work with customers and prospects to update their ITS specifications to incorporate Miovision Master Specification.Complex issue resolution and customer advocacyThe Sr. FSE would support the resolution of any complex product issue resulting in prevention of purchase, delayed renewals or potential for churn. The Sr. FSE will always act as a customer advocate to ensure an effortless experience in resolving these challenges. The Sr. FSE would build a strong relationship between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.Proof of Value DocumentationAccount plans are a recipe for delivering on potential product value as intended. Building success within the key accounts will create many product advocates and champions that can accelerate the creation of case studies and references. These individuals can then be leveraged for webinars and further our account-based marketing program.Skills / QualificationsBachelor’s degree or recognized equivalency or achievement of recognized professional level8+ years of technical experience; must understand network productsAbility to travel internationally, providing on-site consulting work to clientsAbility to manage multiple projects utilizing strong planning and organizational skillsExperience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesignSystems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and supportAnalytical nature with the ability to solve complex business issuesBasic understanding of product development and engineering processes.Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry CertificationsYour Rewards & Well-beingComprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend), a December holiday shutdown, and a flexible vacation policy.Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.Sound like your next adventure? Apply now and let's start building togetherWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes. #J-18808-Ljbffr