Claims Analyst

At ABB, we help industries outrun – leaner and cleaner. As a global market leader, we’ll give you what you need to make it happen. This position reports to: EL Customer Operations Magr.– Post‑Sales. As a Claims Analyst, you will have the opportunity to support with the accurate end‑to‑end resolution of post‑sale customer requests. Each day, you will assist in resolving customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement. The work model for the role is hybrid. This role is contributing to the ELIP division in Canada. Main stakeholders are internal and external customers. Key Responsibilities Ensure the resolution of post‑sale customer requests, complaints, and disputes. Track any disputes that arise and proactively coordinate with necessary functions for faster resolution. Work with the manager to provide appropriate solutions for customer claims, coordinate with related teams to ensure complete handling of the complaints, and ensure containment actions, returns, credits, and/or debits are processed. Collect and archive documentation regarding requests, claims, and disputes within the target timeline, ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility. Requirements You enjoy working with different software and leveraging tools to problem solve. Ability to communicate clearly, concisely, and professionally, whether by email, phone, or in person. Advanced experience with SAP, Excel, Outlook (Preferred but not limited to). You are innovative, a self‑starter, and curious. You are at ease communicating in French with fluent English. English is necessary to communicate with clients outside of Quebec. ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups: Women Indigenous peoples Members of visible minorities Persons with disabilities ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self‑identify during the application process. #J-18808-Ljbffr