Technical Support Engineer, Trilogy
4 weeks ago
Technical Support Engineer, Trilogy (Remote) – $60,000/year USD Apply for this remote, full‑time position at Trilogy. Compensation is $30.00 per hour (assumed 40 hours/week) with weekly payment through an independent contractor agreement with Crossover. Base Pay Range $30.00/hr – $30.00/hr What You Will Be Doing Partner with cutting‑edge AI systems to tackle the most challenging customer issues that require human insight and technical finesse. Bridge the gap between artificial intelligence and human expertise, continuously enhancing AI capabilities based on your problem‑solving experiences. What You Won’t Be Doing Enjoy a leisurely onboarding process – you’ll need to master multiple complex products within your first 30 days. Rely on constant managerial support – independent problem‑solving and self‑direction are non‑negotiable survival skills here. Key Responsibilities Seamlessly blend advanced AI tools with deep technical knowledge to deliver world‑class customer support experiences, specializing in complex challenges that push the boundaries of current AI capabilities. Basic Requirements Minimum 3 years of hands‑on experience in technical customer support environments. Expert‑level proficiency with generative AI tools – workflow automation, custom GPT development, and advanced AI integration (basic ChatGPT usage will not suffice). Must be located in North or South America for optimal collaboration. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. Three decades of excellence have been built around relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our focus on simple customer‑facing designs and cloud‑based stacks creates a workplace where Great people grow their careers by leaps and bounds. Working with Us This is a full‑time (40 hours per week), long‑term position that is immediately available. The role requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment is made weekly. For more details, consult Crossover Help & FAQs. Seniority Level Associate Employment Type Full‑time Job Function Engineering, Information Technology, and Customer Service Industries Software Development, IT Services and IT Consulting, Telecommunications #J-18808-Ljbffr
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Technical Support Engineer, Trilogy
4 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $30.00/hr - $30.00/hr Customer support...
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Technical Support Engineer, Trilogy
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr – $30.00/hr What You Will Be Doing AI-Augmented Customer Resolutions: Dive deep into complex tickets escalated by AI systems,...
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Technical Support Engineer, Trilogy
4 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer role at Trilogy. Get AI-powered advice on this job and more exclusive features. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr -...
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Technical Support Engineer, Trilogy
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. Base pay range $30.00/hr - $30.00/hr Customer support at most companies? It's broken. Picture this: support agents drowning in mundane tickets, escalating 60% of cases because they lack the...
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Technical Support Engineer, Trilogy
4 weeks ago
Kitchener, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD This role offers a base pay of $30.00/hr. Your actual pay will be based on your skills and experience. Overview Trilogy flips traditional support: AI handles routine tickets across 100+ enterprise products, while Technical Support Engineers tackle the most complex, AI‑challenged issues. This...
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Senior Technical Support Engineer, Trilogy
4 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD 2 hours ago – Be among the first 25 applicants. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Most support engineers waste their careers on repetitive,...
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Technical Support Engineer, Trilogy
4 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay range: $30.00/hr - $30.00/hr Customer support at most companies is broken. Picture this: support agents drowning in mundane tickets, escalating 60% of cases because they lack the depth to handle real challenges. It's a cycle of mediocrity that frustrates everyone involved. At Trilogy,...
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Technical Support Engineer, Trilogy
4 weeks ago
Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Base pay range $30.00/hr - $30.00/hr Customer support at most companies? It's broken. Picture this: support agents drowning in mundane tickets, escalating 60% of cases because they lack the depth to handle real challenges. It's a cycle of mediocrity that frustrates everyone involved. Here at...
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Senior Technical Support Engineer, Trilogy
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeSenior Technical Support Engineer, Trilogy (Remote) – $60,000/year USD Join Trilogy to accelerate your technical growth and solve the most complex, intellectually challenging problems in support. This full‑time, independent contractor role offers a competitive hourly rate of $30/hour, equivalent to $60,000 per year under a 40‑hour / 50‑week schedule....
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Technical Support Engineer, Trilogy
4 weeks ago
Golden Horseshoe, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, South, Canada Trilogy Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover Base pay range $30.00/hr - $30.00/hr Customer support at most companies is broken. Support agents drown in mundane tickets, escalated 60% of cases because they lack depth to handle real...
