Bilingual Collections Specialist French

Bilingual Collections Specialist French & English required Join to apply for the Bilingual Collections Specialist French & English required role at Citi. The collections specialist performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. The role requires working independently with minimal supervision and a deep understanding of team objectives. Responsibilities include resolving basic to moderately complex problems based on precedent and applying technical principles for efficiency. Responsibilities Uses advanced negotiation skills to resolve escalated calls, coaches less experienced collectors, prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Carry out collections management to the client portfolio with outstanding balance in order to regularize the client’s debt and mitigate the risk from old credit. Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required. Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management. Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone. Comply with the strategies designed for Front End. Contribute to the monthly productivity standards of the Business. Comply with monthly efficiency goals in buckets. Identify inconsistencies in the Collections systems that affect the products of the clients. Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition. Actively participate in the fulfillment of our Shared Responsibilities. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2-4 years of experience in the collection area. I work under pressure negotiation ease of speech leadership adaptability. Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused. Education & Requirements High School diploma or equivalent. Resume must be attached to be considered for position. Must be bilingual – Fluent in French and English. Work from home – Mississauga, Ontario, Canada. Work from home – London, Ontario, Canada. Work from home – Ottawa, Ontario, Canada. Full time only 37.5 hours per week. Ability to work a shift as assigned during business hours operation including statutory holidays and weekends. Must have ability to work 9:00am‑5:00pm Monday‑Friday. Must have high speed internet – Minimum connection speed of 10.0 Mbps and downstream 3.0 Kbps. Dial‑up, satellite, and Wi‑FI internet are not supported. Must have dedicated quiet work space. Job Family Group Operations - Collections Default Job Family Core Collections Salary Range $50,470.00 – $75,930.00 EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr