Client Account Advisor

1 day ago


Ottawa, Canada Jitterbit Full time
h3>Company Description

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.

For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.

Job Description

Position Overview:
We are seeking a motivated and detail-oriented Customer Success Representative to join our dynamic team. This role focuses on delivering an exceptional customer experience by providing timely and accurate quotes, ensuring seamless communication, and leveraging Salesforce for customer relationship management. The ideal candidate will have a passion for customer satisfaction, excellent communication skills, and prior experience with Salesforce.

  1. Quote Management: Prepare and deliver accurate and timely quotes to customers while ensuring they align with company policies and pricing structures.
  2. Customer Relationship Management: Build and maintain strong relationships internally and externally. li>
  3. Salesforce Expertise: Utilize Salesforce to track customer interactions, manage accounts, and monitor the progress of quotes and deals. Maintain accurate and up-to-date records in the CRM.
  4. Collaborative Communication: Work closely with sales, support, finance and operations teams to address customer inquiries, resolve issues, and provide a seamless experience.
  5. Customer Feedback: Gather and relay customer feedback to the relevant teams to improve products, services, and processes.
Qualifications
  1. 3+ years of experience in customer success, customer service, or sales roles.
  2. Proficiency in Salesforce.
Additional Information

What You’ll Get:

  1. Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space.
  2. A flexible, remote-friendly company with personality and heart.


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