Customer Care Representative

Join to apply for the Customer Care Representative role at ZayZoon Who We Are At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50 and top‑10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD. Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. Note: Applications for this role will close on November 13th. About the Role ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience – a strategic strength in our business, critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for and well served. Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and product and development teams. Your Impact Provide support and guidance to ZayZoon customers via in-app chat and email Act as the initial point of contact, troubleshoot, and elevate sensitive issues to the appropriate internal team Collaborate with growth and product teams to provide data, insights, and surface questions that help inform our thinking about how to improve our offerings and develop new features Assist with process improvements within Customer Care Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base Stay on top of current technology developments applicable to the team and share ideas Champion ZayZoon’s mission to provide responsible financial products What You Bring 3‑5 years of customer service or support experience Familiarity with Google Workspace, Slack, or similar tools Exceptional verbal and written communication skills; you excel at providing clear instructions and articulating feedback for improvements to the user interface and experience To Be Successful Computer savvy self‑starter, comfortable digging into new tools Clear, transparent, and honest feedback on user interface and experience improvements Strong critical thinking skills to recognize patterns, identify issues, and outline steps to resolve them Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply anyway. We’d love to talk and determine together whether you could be a great fit. Why You’ll Love Working At ZayZoon Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors – our jobs are fully remote, forever Flexible Time Off: Our “You‑do‑You” time off program provides up to six weeks vacation and accommodates diverse lifestyles Instant Benefits: All full‑time employees receive medical, vision, and dental benefits from day one, plus increased mental health coverage and a wellness stipend Inclusive parental leave top‑up; earned wage access; real‑time market data for salaries; supportive culture for lifelong learners and more What You Can Expect From Us Every application will be reviewed by our team – we’re committed to giving each application the attention it deserves because we know how important this step is for you. We’ll keep you in the loop and respond to every application. So go ahead and hit that apply button with confidence; we can’t wait to hear from you. Referrals increase your chances of interviewing at ZayZoon by 2x. Get notified about new Customer Care Representative jobs in Edmonton, Alberta, Canada. #J-18808-Ljbffr