25-48 Product Manager

The Opportunity The Product Manager role is responsible for leading cross-functional teams to create enhance and oversee client centric solutions for products and services at Technical Safety BC. Product Managers are assigned discrete product and service lines and client segments. Reporting to the Director Product Leadership & Growth Product Managers must possess business savvy big picture vision and the drive and tenacity to make that vision a reality. Product Managers must revel in seeking to understand clients needs and challenges the companys safety imperatives and be committed to finding meaningful solutions that deliver both. Product Managers must be clear communicators credible product ambassadors inside Technical Safety BC and beyond and empathetic solution finders. Technical Safety BC is in the final phase of a multi-year business transformation initiative to shift to a client-centric service model giving clients and employees better processes information and tools. As the foundation we have implemented Microsoft Dynamics 365 (D365) configuring its infrastructure and updating the client portal. Phase 1 (Certification product) launched in July 2023 followed by Phase 2 (Licensing product) in October 2024. Phase 3 is the Permissions product which encompasses installation & operating permits as well as assessments for all technologies. Status : Regular Full-Time Excluded Number of Positions : 1 Pay Grade : 19 ($98500 - $147800 annual base salary) Location : Open to any of our BC regional offices (hybrid environment) Reports to : Director Product Leadership & Growth Responsibilities As part of the Business Transformation initiative design the Permissions product to align with our Shared Accountability Model. Collaborate on a comprehensive Benefits Realization Plan to ensure clarity alignment and accountability across benefits outcomes and key performance indicators (KPIs) for the Permissions product. Develop and communicate the product vision long-term product strategy and roadmap to showcase value delivery in alignment to organizational objectives. Adapt the roadmap to changing needs of clients and the business. Work with a team of product owners to continually explore the clients needs and pain points analyze business processes and drive feature delivery. Utilize client industry market and internal research and analysis to identify client needs safety needs business needs and market opportunities. Build product ideas and advocate for product design that improves safety outcomes and client experience sustainably. Collaborate with product owners to translate the product strategy into actionable tasks across the portfolio to build products and work with cross functional agile teams to execute those requirements. Work with other product leaders to manage Technical Safety BCs overall product roadmap. Promote upcoming changes with stakeholder groups to ensure they are fully aware and prepared for launch. Help Client Experience and Operation teams manage the product and create features to improve support functions. Collect and manage client data to build an understanding of the client organization and the people responsible for technical systems safety. Develop monitor and report on performance metrics appropriate to the product line including at a minimum : cost revenue contribution margin client satisfaction churn and market penetration. Contribute to the development of a Technical Safety BC -wide product strategy product and processes and build capacity and fluency with product development approaches across Technical Safety BC. Represent and promote Technical Safety BC publicly cultivate relationships with stakeholders peers and clients and respond to emerging trends and future requirements. Contribute to Technical Safety BC Corporate Initiatives. Procure and manage vendors prepare client proposals and contracts negotiate and close deals as required. Some travel required (up to 25%) to meet clients and employees around the province. Knowledge, Skills & Experience 7 years experience in product management Degree in business marketing communications or related field (Masters preferred) or equivalent work experience with progressive responsibility Versatile business professional with product development / management expertise Product development from ideation to operationalization / continuous improvement formal project management Validating market demand / interest Pricing strategy budget development & financial responsibility at product / service / project level Research and analytical skills Human centered design / design thinking and AGILE methodology Understand how strategy drives tactics and how tactics realize strategy Experience working with MS Dynamics is preferred Excellent written and oral communicator proven ability to empathize engage present to and persuade people from all walks of life Effective in the face of uncertainty / ambiguity lateral-thinker willing to take calculated risks Tenacious determined and has grit to persevere Sense of humor Beyond the role Community & Wellness We recognize and respect each others diverse needs. We strive to maintain a healthy culture of psychological safety belonging and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time) flexible paid holidays a free subscription to the Calm app and a hybrid work environment focused on connections. Our teams also enjoy giving back to the community and having fun whether volunteering in the community or running together on our Sun Run 2023 Technical Safety BC donated to Crisis Centre BC Aboriginal Coalition to End Homelessness BC Wildfire Recovery PADS and Rise to Thrive Foundation. Employee Resource Groups We have Employee Resource Groups (ERGs) for Mental Health & Wellness Indigenous Relations & Reconciliation and Equity Diversity and Inclusion (EDI) to support initiatives were passionate about. Learning & Development We value giving and receiving feedback as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned wrap up sessions one-on-one meetings and team or individual courses workshops and conferences. About Technical Safety BC At Technical Safety BC we matter to each other. Together we apply a systems mindset to safety embrace possibility and act on what we learn. Our culture empowers and enables innovation and connection.âOur environment welcomes diverse perspectives and learning is celebrated.âWe make decisions based on data and use our expertise to make the safety system equitable for all. Our values guide our work We see genius in diversity We foster confidence We make the complex simple We adapt Application Information Please apply online by 9 : 00 AM PT October . This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC please visit our careers page. We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly. #J-18808-Ljbffr