Accounts Payable/Receivable Specialist

4 weeks ago

Richmond Hill, Canada Global Industrial Full time

Global Industrial has been an industry leader for over 70 years, providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products sold through our website, corporate sales people, and full-color catalogs. Our customers include small to large corporations, institutions, government agencies, and consumers across North America.Key ResponsibilitiesCommunicate with customers via phone and email to address overdue invoices and inquire about payment status and facilities collections.Target keeping all customers’ accounts within the credit terms assigned to them.Work with customers to resolve payment issues, invoices problems, billing mistakes, irregular tax calculations mistakes, and others.Continuously monitor and maintain assigned accounts and report any concerns to the manager.Prepare and track account progress and update databases.Professionally handle customer inquiries, including providing detailed reconciliations and statements, resolving payment disputes, and processing payments and refunds.Work with other departments to resolve billing, invoice, and payment discrepancies.Coordinate with the portal billing team (ARIBA, COUPA, and Procurify, etc.) to ensure all invoices are uploaded timely, approved, and paid on time.Complete payment documents to customers (EFT & Wire payments authorizations)AP Key ResponsibilitiesProcess accounts payable transactions in a timely and accurate manner using legacy and/or SAP ERP systems, in accordance with company policies.Respond to vendor inquiries professionally and within defined service levels.Maintain accurate and up-to-date vendor records in compliance with audit and data retention standards.Monitor invoice processing workflows and follow up to resolve open items or missing approvals.Competencies and SkillsMinimum 2 years of collections experience is required.Previous experience in customer interaction.Strong attention to detail.Goal-oriented approach.Proficiency in Microsoft Excel and Adobe Acrobat.Strong problem resolution and reasoning abilities.Excellent written and verbal communication abilities.Ability to prioritize and manage multiple responsibilities.Knowledge/experience in Accounts Payable is a plus (training will be provided).Ability to work positively in a fast-paced environment.Negotiation skills.Strong organizational skills.Ability to effectively organize, prioritize, multi-task, and manage time.Excellent attention to detail.Ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. #J-18808-Ljbffr

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