Testing Program Liaison

About FullscriptFounded in 2011, Fullscript is a healthcare platform built on the belief that care should treat the whole person. Today, more than 125,000 practitioners and 10 million patients count on us for access to high-quality supplements, industry-leading labs, and tools that make it easier to follow through on care.Our purpose is simple: to help people get better. Every system we design and every program we deliver supports practitioners in providing care that is more personal, more efficient, and more effective.Let’s build a healthier future together and make healthcare whole.About The Role: Fullscript is redefining supplement quality for healthcare professionals and their patients. As part of our Medical Innovation team, the Testing Program Liaison will own the end-to-end execution and evolution of Fullscript’s clinician-led supplement testing program — ensuring every product we offer meets the highest scientific and regulatory standards.This program is new and expanding rapidly. We’re looking for a technically savvy and scientifically-minded professional who can bridge the worlds of lab science, regulatory standards, and practitioner education. You’ll manage every step of the testing cycle — from product selection and lab coordination to data interpretation and educational content creation — helping us bring transparency and trust to supplement quality. What You’ll DoProgram Strategy & Execution: Own the quarterly supplement testing program from start to finish — including SKU selection, sampling, lab coordination, data interpretation, and results integrationIdentify high-risk or high-value supplement SKUs using data and industry insightsDevelop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (e.g., HPLC, GC-MS, ICP-MS, microbiological assays)Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any out-of-specification results and maintain compliance with GMP and other regulatory standardsCross-Functional Collaboration: Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experienceWork closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across both the U.S. and CanadaLiaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handlingData Interpretation & Communication: Analyze Certificates of Analysis (CoAs) to extract potency and purity data and translate findings into actionable insightsDevelop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitionersCreate clear, practitioner-facing materials — such as slide decks, handouts, FAQs, and \'Fullscript Academy\' content — that translate scientific data into accessible knowledge for healthcare professionalsPartner with Marketing, Sales, and Customer Success to craft data-driven messaging and external content that communicates Fullscript’s leadership in supplement qualityContinuous Improvement: Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changesContribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. → Canada)Provide expert input on new ingredients, contaminants, and testing trends relevant to practitioners and consumersAnnual Testing Cycle management which includes:Active Testing Periods (Quarterly): Manage sample logistics (including Distribution Center visits), lab coordination, method alignment, troubleshooting, and data reviewInterim Periods: Conduct program planning, SKU risk assessments, lab method updates, and prepare content and stakeholder communications for the next testing cycleWhat You BringBachelor’s degree in Biochemistry, Chemistry, or a related life-science field2+ years in an accredited supplement-testing or analytical lab (HPLC, GC-MS, ICP-MS, microbiology, etc.)Strong scientific writing and data-translation skillsUnderstanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and CanadaBonus if you have:Master’s or PhD in Analytical Chemistry or a related disciplinePrior experience in a supplement company, medical affairs, or clinical liaison capacityFamiliarity with digital platforms, data integration systems, or content management toolsExperience creating educational or marketing content for healthcare audiencesWho You AreYou’re scientifically curious, operationally strong, and energized by building a new program from the ground upYou can translate complex lab data into clear, credible communications for healthcare professionalsYou thrive in cross-functional environments and enjoy collaborating with scientists, clinicians, engineers, quality and marketers alikeWhy You\'ll Love FullscriptMarket competitive compensation package including equity401K matching (within US) // RRSP matching (within CAD)Flexible PTO policyFlexible benefits package and additional perksEmployee discount on Fullscript catalog of products for family & friendsAbility to Work Wherever You Work WellApply now—let’s build the future of healthcare, together. We kindly ask that all applications be submitted directly through our careers page. Due to the high volume of interest, we’re not able to respond to individual emails or messages about job postings. If your background aligns with what we’re looking for, a member of our team will reach out to you directly.Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email accommodations@fullscript.com for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.MORE INFO: www.fullscript.com | SOCIAL: @fullscriptHQ | Let’s make healthcare whole #J-18808-Ljbffr