Manager, Business Controls

Join to apply for the Manager, Business Controls (Bilingual) role at Scotiabank Requisition ID: 242059 Purpose Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. Contribute to the overall success of Business Controls and the Canadian Network, ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. As a member of the Business Controls team, the incumbent provides independent and reliable next day review oversight to support Global Operations and Domestic Branch partners while ensuring all activities are followed in compliance with Bank governing regulations, internal policies, and operational procedures. The Business Controls Specialist fosters the Global Operations culture by participating in and leading activities that enhance the branding of the business line, employee engagement, cultural diversity, and community involvement. Accountabilities Complete Next Day reviews on Account Monitoring, Retail Lending, Day‑to‑Day, Investment Platform Account Activity Report (IPAAR), General Ledger Management Exceptions, and Small business cases via the Business Controls Automated Tool (BCAT). Provide daily regulatory oversight and reporting to Branch Management Teams, ensuring adherence to operational risk, KYC, regulatory compliance risk, anti‑money‑laundering, anti‑terrorist financing, and conduct risk. Review, investigate, research, and analyze customer transactions, recommending actions in compliance with AML, KYC, and risk appetite. Action and decide on BCAT cases that may directly impact customers, mitigating risk for the Bank. Document deficiencies for escalation to Branch Management and Manager, Business Controls. Ensure strict adherence to security procedures, lending limits, and defect trending statistics. Operations Act as Subject Matter Expert within Business Controls for Retail Lending, Small Business, and Day‑to‑Day Operations. Maintain expert knowledge of all policies, procedures, and regulatory changes related to Retail Lending, Small Business, and Day‑to‑Day Operations. Support Branch Management to align activities to compliance requirements based on established policies. Identify potential processing efficiencies, automation opportunities, or system enhancements. Foster results by identifying potential investment referrals to Branch and potential frauds. Follow up on previously defected cases to ensure 100% defect resolution. Adhere to KPI measurements, 24‑to‑48‑hour operational performance commitment timelines, and quality control benchmarks. Collaborate with Global Operations to provide optimal Branch support. Apply Bank’s risk appetite and culture in day‑to‑day activities and decisions. Provide backup coverage to other specialized teams as required. Dimensions Works independently within approved authorities and Bank policies. Ongoing development of skills and bank initiatives may result in increased authorities or other assigned duties over time. Education / Experience / Other Information Thorough knowledge of daily and periodic branch routines, procedures, and policies, and of branch controls and applications. Expert knowledge of applicable Bank systems (IntraLink, Sales Builder, WorkHub, Forms Free Teller, Business Controls Automated Tool). Thorough knowledge of policy and procedure related to set‑up and administration of financial products and services. Knowledge of regulatory compliance related to AML, ATF, KYC, CDIC, FCAC, FACTA. Knowledge of credit/risk adjudication policies and processes and retail lending policies and processes. Working knowledge of Canadian Code of Practice for Consumer Debit Card Services. Strong PC skills. In addition to French, sufficient knowledge of English is required for collaboration with teams in Toronto and other locations. Working Conditions Work in a standard office‑based environment; non‑standard hours are common, including Saturdays. Heavy volume demands may be unpredictable. Exposure to potential security risks exists. Location Canada – Quebec – Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future,” we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr