Sales - Kitchen Design Software Experience Required

Sales - Kitchen Design Software Experience Required Full Time Kelowna, BC, CA We are currently seeking a full-time, customer service oriented, dedicated, and knowledgeable full-time Appliance, Flooring and Kitchen Sales Associate in Kelowna BC About the Role Reporting to the General Manager, This role is responsible for promoting and selling products and installation services in the Kitchen, Flooring, and Appliance categories. You’ll work closely with customers to understand their needs, provide quotes, and recommend product and design solutions that best suit their space. The position focuses on driving category growth by securing sales from both existing and prospective customers. You’ll also coordinate delivery and installation to ensure a seamless customer experience from start to finish. The key role responsibilities also include: Customer Service Deliver prompt, courteous, and knowledgeable service. Assist customers in locating, comparing, and selecting products to complete their projects. Address concerns, process returns/exchanges and ensure a positive customer experience. Maintain clear and timely communication with customers, staff, and installers. Coordinate installation work, including change orders, and maintain accurate project documentation. Engage customers with open-ended questions to assess needs and recommend suitable products. Present features, benefits, warranties, and installation requirements with confidence and clarity. Overcome objections and close sales while ensuring customer satisfaction. Identify and refer cross-selling opportunities to other departments. Schedule and attend job site visits to assess installation needs. Prepare and present quotes, designs, and scope-of-work documents using HIP software. Process special orders and follow up with customers on product availability. Set up and tear down promotional displays and signage. Maintain up-to-date pricing and signage for merchandise and promotions. Keep display samples, demo areas, and accessory storage clean and organized. Inventory & Ordering Order and reorder merchandise in line with customer projects and store procedures. Check incoming shipments for accuracy and report issues as needed. Participate in cycle counts and annual inventory processes. Stay familiar with stock availability, shipping schedules, and incoming inventory. Additional Responsibilities Follow all store procedures related to loss prevention, invoicing, deliveries, and product handling. Use 20/20 design software for kitchen projects and support job quoting/order entry in HIP and Profit-Master. Represent the store at trade and home shows as needed. Stay informed on industry trends, competitor offerings, and new products. Perform other duties or projects as assigned by the General Manager. Here’s What We Have to Offer Competitive Wage and Annual Bonus Group Health Care Benefits; including Extended, Dental, and Paramedical RRSP Matching Employee Store Discount Training and Education Advancement Opportunities Work-Life Balance / Flexibility Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. What We’re Looking for in You High school diploma Appliance industry knowledge/flooring sales/experience and Kitchen design/materials Design 20/20 Software knowledge - ideal Computer literate. Comfortable with Microsoft systems, email, word documents, spreadsheets, and any point-of-sale systems. Web-based knowledge (researching specifications, warranties, appliance registrations, insurance coverage, features/benefits of the product, accessories). Retail background Sales training and or education Basic business administration or entrepreneurial aptitude Customer-focused attitude is a must How to Apply If you're a results-driven detail-oriented person we want to hear from you We appreciate your interest and application, but only those selected for an interview will be contacted by our recruitment team. #J-18808-Ljbffr