Co-op Global Customer Care Operations

Join to apply for the Co-op Global Customer Care Operations role at Kinaxis. About Kinaxis In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees worldwide, with a brand-new headquarters in Kanata North, Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey. At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week. About The Team We’re a friendly, fast-moving team that creates exceptional self‑service, community, and operational experiences for our customers and employees. As a co‑op student, you’ll gain hands‑on experience across community management, support operations, and digital process improvement. You’ll collaborate with experienced team members across multiple functions, including community engagement, order fulfilment, and support program management. You’ll learn how cross‑functional teams work together to deliver a best‑in‑class customer experience, while contributing to meaningful projects that make a real impact. If you’re curious, proactive, and eager to learn, this is a great opportunity to explore a dynamic career in operations. This is a full‑time, 8‑month position, starting January 2026 and is open only to students in a registered Co‑op Program in Ontario. What You Will Do Support operational processes across community management, knowledge management, order fulfillment, and support programs. Document and update internal workflows, knowledge base articles, and process guides. Assist in the implementation of engagement and content programs within the community. Monitor community activity and assist with case triage, tagging, and issue documentation. Collaborate on content planning, including maintaining calendars and publishing updates. Conduct research and gather insights to support operational improvements and content strategy. Assist with data entry, tracking, and reporting of key operational metrics and activities. Perform additional projects and tasks in support of team objectives. What We Are Looking For Enrolled in a post‑secondary diploma or degree program in business, communications, operations or a related discipline. Strong organizational and time‑management skills, with attention to detail. Experience or interest in customer service, support operations, and digital communities. Comfortable working with data, tracking progress, and documenting processes. Ability to think critically, take initiative, and work collaboratively. Strong communication skills – written and verbal. Willingness to learn new systems and tools (e.g., Salesforce, Excel, and project management tools). We’re accepting applications now through end of day on Thursday, November 13, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. Benefits & Perks Flexible vacation and Kinaxis Days (company‑wide day off on the last Friday of every month). Flexible work options. Physical and mental well‑being programs. Regularly scheduled virtual fitness classes. Mentorship programs and training & career development. Recognition programs and referral rewards. Hackathons. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. #J-18808-Ljbffr