Visit Validation Coordinator

Visit Validation Coordinator - Ontario CBI Home Health Join the team as the Care Access Representative in the Visit Validation role. This position ensures a seamless and positive experience for clients, families, and care providers by managing scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high‑volume contact center environment. The Validation Coordinator is responsible for visit approval, validation, and late visit monitoring processes, working collaboratively in a team environment and communicating effectively with all stakeholders. Key Responsibilities Approve field employee visits promptly in a time‑sensitive environment to ensure compliance with payroll deadlines. Conduct follow‑up procedures for visits that have been rejected. Prepare all necessary reporting documents in a timely and accurate manner. Work with an awareness of health and safety and cooperate toward improved health and safety conditions at work. Ensure all field staff are compliant with completing their visits and meeting thresholds as required. Follow up with clients to ensure care was completed. Prepare all required reporting documents in a timely fashion for Care Managers and Supervisors as needed. Outcomes Stakeholder satisfaction meets or exceeds goals. Patient and family complaints or concerns are appropriately managed or escalated. Data audits reflect accuracy, attention to policy and procedure, and completeness of the record with respect to communication and coordination activities. Data audits reflect accuracy, attention to policy and procedure, and completeness of the record with respect to health and safety. Identified safety risks are appropriately managed or escalated. Mitigation of missed care. Knowledge, Education & Experience Minimum Grade 12 education. Minimum 2 years of experience in customer service, scheduling and/or coordination. Computer skills – Microsoft Office Suite, with ability to use scheduling systems such as AlayaCare and Procura. Technical & Interpersonal Skills Strong verbal and written communication skills, with excellent telephone etiquette. Results‑oriented with strong problem‑solving abilities. Ability to manage multiple tasks in a fast‑paced environment. Excellent time management and organizational skills, with a keen eye for detail. Advanced computer literacy with various applications and programs. Knowledge of medical terminology or experience in medical administration is an asset. Ability to communicate in French is an asset. Prior experience in healthcare scheduling is highly desirable. Availability to work in the office. About CBI Home Health For millions of Canadians, CBI Home Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and more than 800 communities, our 13,000 staff work together daily to make a meaningful difference in our clients’ lives and to shape healthcare for the better. CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests. #J-18808-Ljbffr