Director, Membership

When doctors, engineers, real estate brokers, or physiotherapists need help, they turn to their professional associations for the expertise and resources they need to solve their challenges. But who do those associations turn to when they need a hand? Incorporated in 1962, CSAE serves as the highest-level resource for Canadian associations, providing education, strategies and leadership for the ongoing challenges facing professional and trade groups. If you can name a profession or an industry, odds are, there is an association for it. Whether we are helping an organization improve membership engagement and governance, or providing networking opportunities and practical tools, organizations turn to CSAE when they are looking for ways to improve their practices. That is where you come in. As CSAE’s Director, Membership & Operations, you are a strategic and hands-on leader responsible for driving member growth and retention while ensuring effective operational support for the association’s mission and goals. Reporting to the President & CEO, this role is both strategic and operational— a player‑coach who leads by example, builds strong relationships, and contributes directly to key initiatives. The Director plays a central role in shaping the association’s membership value proposition, business development strategy, and organizational performance, working collaboratively with the leadership to align priorities, resources, and outcomes. This is where you’ll have plenty of autonomy, and the ability to make a big impact on the future of our organization. Strategic Leadership & Vision Develop and execute a multi‑year membership and business development strategy aligned with the association’s strategic plan. Identify opportunities for growth and diversification of membership, partnerships, and revenue streams. Serve as a key thought partner to the Leadership Team, contributing to organization‑wide planning, innovation, and performance measurement. Champion a data‑informed culture to guide strategic decision‑making and evaluate program impact. Membership Growth & Relationship Management Lead the association’s membership strategy, focusing on recruitment, engagement, and retention across all segments. Build and maintain relationships with members, industry stakeholders, and partners to deepen engagement and expand influence. Represent the association externally at meetings, events, and industry forums to promote visibility and growth opportunities. Oversee the membership team in delivering exceptional member service and value. Business Development & Partnerships Identify, pursue, and manage opportunities for new partnerships, sponsorships, and collaborations that enhance value for members and support financial sustainability. Work closely with the Director, Events & Engagement on integrated business development initiatives that connect membership, education, and events. Ensure membership and partnership strategies are aligned with the association’s brand and strategic objectives. Operational Oversight Oversee core operational functions including finance, HR, and IT to ensure efficiency, compliance, and accountability. Support the implementation and improvement of operational systems, policies, and procedures. Working with CSAE This is a full‑time, permanent position reporting to the President & CEO. CSAE operates as a fully virtual organization with access to co‑working locations in the GTHA. Regular team meetings are held in Toronto. Along with a competitive salary range, we offer a comprehensive benefits package, RRSP and paid vacation. You’ll love working here because our work culture brings everyone together. You will see that in action with regular team check‑ins, online forums for daily work, team builders and opportunities to connect with this fun and productive team. We are looking for someone to start soon, so if you are looking for a professional environment where no two days are the same, apply today CSAE embraces diversity and inclusion and is committed to building an organization that represents a variety of identities, backgrounds, perspectives and abilities. We strongly encourage people from equity‑deserving groups to apply. CSAE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at info@csae.com. Please submit your resume to info@csae.com by December 5, 2025. #J-18808-Ljbffr