Program Manager, Delivery Portfolio, Digital Media

Program Manager, Delivery Portfolio, Digital Media (French Services) (Telework/Hybrid) Join to apply for the Program Manager, Delivery Portfolio, Digital Media (French Services) (Telework/Hybrid) role at Radio-Canada Position Details Position Title: Program Manager, Delivery Portfolio, Digital Media (French Services) (Telework/Hybrid) Employment Status: Contractee Long‑Term (Durée déterminée) Language Requirement: French (Reading, Speaking, Writing) Primary Language: French & English (oral and written) Work Schedule: Full time Location: 1000, Rue Papineau, Montreal, Quebec, H2K 0C2 Number of Openings: 1 Unposting Date: 2025‑11‑20 11:59 PM Hybrid Position: Mix of in‑office and remote work; arrangements will be discussed with hiring managers per departmental guidelines. Your Role Reporting to the Director, Digital Delivery Portfolio, the Program Manager plays a key role in overseeing and coordinating the program’s various mandates, facilitating communication and collaboration among teams. The Program Manager is responsible for managing risks and dependencies at the program level, ensuring accountability and optimizing processes. They work closely with several members of management and more closely with the managers of their program (product, technology, design) to ensure that program objectives are achieved and that projects are aligned with the organization’s strategic priorities. Duties and Responsibilities Participate in the program’s objective and expected results planning process jointly with Senior Management and the program managers (product, technology, design). Ensure program alignment with Médias numériques and Radio‑Canada strategic directions and prioritize projects accordingly. Participate in the program’s annual budgeting process (business plan). Ensure compliance with the program’s labour budget. Engage in early conversations before project start‑up, such as: strategic vision, initiation/design phase, technical analysis, etc. Facilitate assessment of resourcing needs with program managers (product, technology, design), Project Managers or product leads for the entire program. Optimize resource utilization within the program and between programs. Gather all roadmaps and timelines from the program’s teams to gain visibility into current and upcoming workstreams. Manage and share changes in priorities. Manage dependencies, risks and issues at the program level: Consolidate all risks and issues and their mitigation and contingency plans in a living document accessible to teams and management. Consolidate and share program dependencies identified by team members, external teams, other program managers or stakeholders, along with their management plan. Identify issues requiring stakeholder management and specify responsible parties for informing and consulting relevant stakeholders. Conduct planning sessions with relevant parties to assess impacts and identify mitigation and contingency actions if not already done. Assign responsibility for monitoring and resolving each issue or plan within the agreed time frame. Communicate the entire plan clearly, ensuring all team members understand their roles and responsibilities. Ensure accountability to management: Review monthly progress reports on the various program mandates. Supported by the program managers, review and challenge progress, risk and issue reports provided by Project Managers. Ensure Project Managers develop and implement action plans to move projects from yellow status to green status. Escalate red‑status projects to Senior Management and help resolve issues with the Project Managers and Product Owners concerned. Produce the monthly program report and present it to management. Track and measure established operational success indicators. Manage the lessons learned process: ensure team retrospectives take place, gather relevant key learnings and share them within the program and with the Médias numériques program managers’ group and the Director. Facilitate the implementation of new project management tools and practices (including performance indicators) and ensure change management. Recruit and integrate new Project Managers within the program. Manage and develop the talent of the program’s Project Managers; support their objective development and lead the annual evaluation exercise. As part of the program management team, the Program Manager and the managers of the product, design, and technology directorates are jointly and collectively responsible for the team’s success, supporting each other, sharing information openly and respecting each area of responsibility. Required Skills Demonstrated past success as a leader in a similar digital development experience in a large company. Bachelor’s or master’s degree in project management, communication, business administration or other relevant field. 10 years’ project management experience. 3–5 years’ experience in program management or a role that involved the strategic coordination of multiple projects or products. 5–10 years’ experience in a digital environment. 3–5 years’ experience as a manager (recruitment, performance management). Proficiency in French and English (oral and written). Proficiency with the Google suite (Docs, Sheets, Slides, Forms, Gemini). Experience in artificial intelligence tool integration. Knowledge of Lean Management principles (asset). Very good knowledge of Jira, Tempo and Confluence. Soft Skills Confidence, transparency and integrity. Proactive, resourceful. Strong, inclusive leader who brings people together. Ability to rally people with diverging interests. Clear communication. Collaborative spirit. Adaptability and flexibility. Expertise Decisive mindset; ability to drive and make decisions. Conflict resolution skills. Ability to manage complex situations and simplify them. Managing competing priorities and multitasking. Facing uncertain and ambiguous situations. Adapting communication style to interlocutors. Intervening impartially and tactfully to diagnose and resolve conflicts, maintaining a healthy team dynamic. Acting as a change leader, mobilizing teams, communicating the vision, and managing buy‑in during new practice implementation. Promoting and implementing a culture of operational excellence and continuous improvement, optimizing processes and encouraging innovation. Acting as a mentor and coach for Project Managers to develop expertise and soft skills. Candidate Screening & Background Checks Candidates may be subject to skills and knowledge testing. All candidates will be asked to complete a background check, including a mandatory Criminal record check. Other checks may be conducted based on operational requirements. EEO & Diversity Statement CBC/Radio‑Canada is committed to being a leader in reflecting our country’s diversity. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e‑mail to recruitment@cbc.ca. Additional Information Code of Conduct and conflicts of interest policies apply to all employees. Applicants are invited to consult and familiarize themselves with our Code of Conduct on our corporate website. #J-18808-Ljbffr