Service Desk Analyst

4 weeks ago

London, Canada CARFAX Full time

Join Team CARFAX as a Service Desk Analyst Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment. This role has an expectation of 4 days in the London,ON office per week, subject to change based on future business needs. What you’ll be doing: Provide accurate and creative solutions to customer’s hardware and software problems to ensure user productivity. Configure new and existing PCs, laptops, virtual machines and mobile devices using established CARFAX processes and procedures Install and update software using IT internal tech stack Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner Build, test and deploy software packages to all workstations and laptops using desktop management tools Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers What we’re looking for: 2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification, or an Associate’s Degree in IS A detailed understanding of Windows 11, Mac OS x and iOS operating systems. Proficient in use and support of Office 365 Exceptional customer service is a MUST Excellent written and oral communication skills and time and project management skills Aptitude to learn and support a variety of frequently changing applications and systems Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality. Must be self-motivated, detail oriented, be able to work effectively in a team environment. Ability to travel for off-site meetings and respond to afterhours urgent calls from internal users Physical Requirements: Ability to lift and carry 60 pounds (workstations, servers, printers, etc.) Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs What’s in it for you: Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) / RRSP matching Annual bonus program Casual, dog-friendly, and innovative office spaces Don’t just take our word for it: 10X Virginia Business Best Places to Work 9X Washingtonian Great Places to Work 9X Washington Post Top Workplace St. Louis Post-Dispatch Best Places to Work #J-18808-Ljbffr

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