Associé(e), expérience client

Job Title: Customer Experience Associate Location: Beloeil, Québec, Canada Schedule: 37.5 hours per week (Full-time) Sector d’activité: Services bancaires personnels et commerciaux Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Description Du Poste Can you bring your charming self to work and make customer interactions delightful? Process financial transactions accurately and provide excellent customer experience. We are looking for a champion who can understand customer needs and advise best suited banking solutions for a positive experience. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Compensation Salary range: $44,000–$55,400 CAD annually (or $22.50–$28.33 CAD hourly) – Salary and hourly options available. Benefits and Perks We offer a comprehensive benefits package, professional development, mentorship programs, and a competitive compensation plan that includes base salary, variable pay, health and wellness benefits, retirement plans, paid time off, banking benefits, and more. About TD Canada Trust The TD is a global leader in the financial services sector. It is the fifth largest bank in North America by the number of branches, serving 27 million households and businesses worldwide. At TD, the philosophy is to enrich the lives of customers, communities and employees. Our career programs and development opportunities help you realize your full potential and advance in your career. Additional Information We encourage applicants to discuss compensation details with a recruiter and ask any questions they may have. Seniority Level Entry level Employment Type Full-time Job Function Marketing and Sales Industry: Banking #J-18808-Ljbffr