Retail Sales Representative

4 weeks ago


Mississauga, Canada Clutch Full time

Retail Sales Representative – Clutch Join to apply for the Retail Sales Representative role at Clutch. About Clutch We’re on a mission to reinvent the way people buy, sell, and own cars. Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10‑Day Money‑Back Guarantee. Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, Clutch is backed by world‑class investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. Clutch is headquartered in Toronto and currently serves Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. The Role Clutch is looking for a Retail Sales Representative to be the voice for an online car buying experience. This is a fantastic opportunity to join a rapidly growing team and create a huge impact. What You’ll Do Manage inbound customer inquiries: respond promptly and professionally to a high volume of customer inquiries through phone calls, emails, and SMS, ensuring all needs are met with efficiency and care. Conduct outbound outreach (warm calls): engage with prospective customers who have shown interest in purchasing a car, offering information and support to help them move forward with Clutch. Guide customers through the Clutch process, helping them navigate their first steps in purchasing a car. Offer clear and straightforward explanations to ensure they feel confident in their choice, while highlighting the benefits of buying with Clutch and the reasons behind our 5,000+ 5‑star Google reviews. Take detailed notes and update customer information in our CRM system to ensure all interactions are properly documented and tracked. Inform customers about the full range of products and services Clutch offers, helping them understand how they can further protect and enhance their vehicle purchase with protection plans. Work closely with other departments to ensure a smooth and seamless experience for every customer, from initial inquiry to final sale. Communicate with enthusiasm and passion about what makes Clutch unique, showcasing how we revolutionize the car‑buying experience. What We’re Looking For 2-3 years of customer service or sales experience. Passion for cars is a plus. Enthusiasm for online car buying and selling and a drive to win. Self‑starter attitude. Attention to detail and a high level of organization. Availability to work on weekends (Saturday or Sunday) is required. On‑site work at our Mississauga facility located at 3350 Wolfedale Rd. It'd Be Great If You Have A valid OMVIC license, or willingness to obtain one within the first month of employment, with costs fully covered by Clutch. Multilingual skills (e.g., French, Spanish, Mandarin) are an asset. Why You’ll Love It At Clutch Autonomy & ownership – create your own path and own your work. Competitive compensation – base salary plus sales incentive plan. Health & dental benefits. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca. #J-18808-Ljbffr



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