IT and Systems Administrator

About Clutch Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car‑buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named one of Canada’s top growing Companies two years in a row and also awarded a spot on LinkedIn’s Top Canadian Startups list, we’re looking to add curious, hard‑working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017. Clutch is backed by a number of world‑class investors, including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. To learn more, visit clutch.ca. About the Role We’re looking for a hands‑on IT professional to help build and support the foundation of Clutch’s technology infrastructure. You’ll be the go‑to person for all things IT — from network setup and hardware support to process improvement and employee enablement. In this role, you’ll have the opportunity to shape how IT operates across the company, working closely with leadership to understand needs and implement practical, scalable solutions. This position is ideal for someone who enjoys both problem‑solving and building systems that make people’s work easier. What you’ll do IT & System Administration Provide responsive, friendly support for staff across multiple offices and channels Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) and mobile devices (MDM). Administer identity & access; manage SSO, MFA, groups, and permissions. Onboard/offboard employees: accounts, hardware, access, and training Manage and set up windows workstations Monitor and maintain networks (Wi‑Fi/LAN/VPN); basic switch/AP configuration and diagnostics. Troubleshoot and resolve hardware, software, and network issues (PCs, Macs, printers, switches, cameras, APs, etc.). Troubleshoot and resolve hardware, software, and network issues (PCs, Macs, printers, switches, cameras, APs, etc.). Set up, configure, and maintain rack‑mounted switches, UniFi devices, and wireless networks. Manage MDM suites for device provisioning, remote wiping, and inventory tracking. Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, and peripherals. Infrastructure & Process Development Develop and document standard operating procedures for IT processes. Implement basic IT asset management systems and maintain inventory accuracy. Recommend and deploy tools for monitoring, ticketing, and automation. Collaborate with department leaders to identify needs and deliver effective solutions. Foundations & Enablement Establish scalable processes for onboarding/offboarding, access management, and hardware lifecycle. Create clear, easy-to-follow guides and educational content for employees on IT best practices. Identify pragmatic, cost‑effective ways to strengthen the company’s technical environment. Qualifications 5+ years of hands‑on IT support or systems administration experience. Strong understanding of networking fundamentals and experience with UniFi/Arista devices. Experience managing and troubleshooting Windows and macOS environments. Familiarity with MDM tools (e.g., Jamf, Kandji, Intune) and asset management platforms. Ability to independently diagnose, prioritize, and resolve IT issues across multiple locations. Excellent communication skills and a customer‑first mindset. Valid driver’s license and ability to travel within the GTA. #J-18808-Ljbffr