Software Support Engineer

OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. Canonical is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder‑led, profitable, and growing.Job DescriptionWe are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux‑based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. The role challenges you to show the breadth of your engineering skills and will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack, including the kernel, in a wide range of languages, to understand and address the software issues at hand. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.ResponsibilitiesResolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source softwareMaintain a close working relationship with Canonical's Field, Support and product engineering teamsParticipate in upstream communitiesDevelop bug fixes, backport patches, and work with upstream for inclusionReview code produced by other engineersDemonstrate good judgment in technical methods and techniquesPrioritize work and manage your time effectively against those prioritiesParticipate in team discussions to improve processes, tools, and documentationMaintain clear, technical and concise communicationsWork from home and travel internationally up to 10% of work timeQualificationsAn exceptional academic track recordBackground in Computer Science, STEM or similarExperience with Linux and open source softwareExperience with at least one of Python, Go, C or C++ on LinuxA drive to learn unfamiliar technology and deep‑dip difficult issuesWillingness to travel up to 4 times a year for internal eventsNice‑to‑have skillsYou love technology and working with brilliant peopleYou are curious, flexible, articulate, and accountableYou value soft skills and are passionate, enterprising, thoughtful, and self‑motivatedYou have interest in, or willingness to learn about any of the following: Ubuntu Linux – kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systemsBenefitsDistributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance Programme & Wellness PlatformOpportunity to travel to new locations to meet colleaguesPriority Pass and travel upgrades for long‑haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Equal Opportunity EmployerCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr