Part-Time Family Services Coordinator

Part-Time Family Services Coordinator Join to apply for the Part-Time Family Services Coordinator role at Ronald McDonald House Toronto. Part Time, Permanent 32 hours/month Every other weekend, rotating schedule 8am-4pm, 10am-6pm, 12pm-8pm, 4pm-12am (midnight), including weekends & statutory holidays Locations: RMHC Toronto, 240 McCaul Street, Toronto; SickKids Hospital Patient Support Centre, 175 Elizabeth Street, Toronto The Organization Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world. We are looking for 2 Part-Time Family Services Coordinators to join our growing team at the Family Room at SickKids (The Hospital for Sick Children). About The Opportunity Act as the primary contact for the facility operations or family issues that arise during your shift. Collaborate with House and Family Room teams to ensure operations follow RMHC Toronto guidelines and protocols. Monitor security (property and persons) and report any related issues or concerns. Build relationships with stakeholders, families, volunteers, and referrals. Reporting to the Manager, Family Services, a Family Services Coordinator is the first line of communication with the Guest Family. This role welcomes and provides service to all families staying at the House or utilizing Family Rooms, facilitates intake and registration, and coordinates stays. It provides families with resources to adapt to communal living in Toronto while ensuring adherence to policies and procedures to maintain a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers. Key Accountabilities Welcome, register, and acquaint residents with the House and Family Rooms, assist with check‑in/out, and ensure rooms are ready. Assess and prioritize needs for each location and support families accordingly. Prepare accurate administrative reports, maintain up‑to‑date family records, directory, and database. Perform office duties: answer phones, respond to emails, process payments, data entry, filing, manage waitlist and referral processes, conduct reference/background checks, and distribute communications. Assist with housekeeping, maintenance, event and meeting set‑up and execution. Participate in special projects and other duties as required. What We Offer At RMHC Toronto, you’re not just taking on a job; you’re helping families feel at home when they need it most. You will work with compassionate people, enhance your skill set, and contribute to a life‑changing cause. Impact: Directly contribute to comfort and well‑being of families. Supportive Environment: Access to Employee & Family Assistance Program and a network of caring colleagues. Competitive hourly rate: $26.37 to $30.70. Paid time benefits: vacation, wellness days, bereavement leave, religious leave (eligibility varies by position type). Professional Development fund for further education and learning. Qualifications Education & Experience Minimum one year of experience in providing family support or related services. Experience in healthcare, working with vulnerable populations, or a not‑for‑profit organization is an asset. High school diploma required; college diploma in Social Services, Social Work or related field is an asset. CPR / First Aid certification (can be provided). Experience in volunteer management. Requirements, Knowledge, Skills & Abilities Strong customer service skills, especially with families, hospital stakeholders, and volunteers. Excellent communication (verbal/written) and listening skills. Demonstrated de‑escalation and problem‑solving skills. Ability to manage sensitive situations with excellent judgment, compassion, and discretion. Exemplary collaboration and interpersonal skills. Ability to work effectively within a team and independently. Strong organizational skills; manage multiple deliverables in a time‑sensitive environment. Working knowledge of technology including Microsoft Office and other databases. Flexibility for working flexible hours and shifts to support a 24‑hour operation, including occasional overnight and weekday shifts. Ability to lift up to 50 lbs. Will undergo successful reference check, satisfactory Criminal Records and Judicial Matters Check, and immunization process as per hospital policy. If you’re looking to make a difference every day in the lives of children and families, submit your application today RMHC Toronto is an Equal Opportunity Employer. RMHC Toronto is committed to diversity and inclusiveness in the workplace and to establishing a qualified workforce that reflects the diverse population and families we support. We encourage applications from historically marginalized groups and respect accommodation requests in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. #J-18808-Ljbffr