Customer Success
1 week ago
Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office‑based roles. Teams meet two to four times yearly in person in interesting locations around the world, to align on strategy and execution. Location This is a globally remote role. Responsibilities Strategic planning and analysis: preparing communication plans, team meetings and other messages shared in broader management forums; setting yourself and your team up for success; regularly reviewing key performance indicators and metrics; developing strategies to enhance customer engagement, improve retention rates, drive upsells or cross‑sells where appropriate, and ultimately increase customer success. Customer interactions and support to your team: resolving escalated customer issues requiring expertise or intervention; working closely with your team members to ensure timely resolution. Team management: guiding and supporting your team members, helping them navigate complex customer situations; conducting regular performance reviews, celebrating excellence, recognising achievements, and setting goals for individual growth. Cross‑functional collaboration: collaborating with Sales, Marketing, Product development and Support to align on customer needs, share feedback, and coordinate efforts to drive customer success. Documentation and reporting: building content with your team and manager, ensuring changes are well documented, and instilling quality and attention to detail in all you do. Qualifications Excellent academic results at school and university. Bachelor’s or equivalent degree in Business, Communication or STEM. Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries. Track record of bringing exceptional Customer Success results. Commitment to continuous learning and improvement – curious, flexible, scientific. Creative problem‑solving and cross‑team collaboration. Experience growing and developing a CSM team. Hands‑on approach to using data to drive team activities and continuous improvement. Willingness to travel up to 4 times a year for internal events. Nice‑to‑have skills Proficiency (written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French or Italian, alongside an excellent command of English. What we offer you Distributed work environment with twice‑yearly team sprints in person—remote work since 2004. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues from your team and others. Priority Pass for travel and upgrades for long‑haul company events. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeLocation: RemoteTeam: Customer SuccessAbout PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Remote Customer Success Team Lead
4 weeks ago
Sherbrooke, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwester, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to manage customer engagement and team performance. This fully remote role involves strategic planning, cross-functional collaboration, and team management. The ideal candidate has a background in Customer Success and technology, with strong problem-solving skills. They...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LARVOL Full timeJoin to apply for the Customer Success Manager role at LARVOL LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. The Opportunity We're seeking a...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada IrisCX Full timeCustomer Success Manager About The Job We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you. What...
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Customer Success Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world‑class training experiences to customers via webinar and in‑person events. Responsibilities Provide customer onboarding Organize and coordinate exceptional training experiences both over the web...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada DriveHRIS Full timeJoin to apply for the Customer Success Manager role at DriveHRIS Company Description DriveHRIS leverages the latest technology, engaging content, and advisory services to help dealers optimize their connection to employees. By improving employee performance, minimizing compliance risks, and increasing productivity, DriveHRIS helps businesses achieve enhanced...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Jitterbit Full timeJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future‑proof their business. Simply put, we power people to perform...
