Learning & Development Specialist

At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth‑management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic “oneaviso” culture sets us apart. If you are looking for interesting and challenging work at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca. Base pay range CA$80,000.00/yr – CA$90,000.00/yr The Opportunity We’re looking for a Learning & Development Specialist to join our Customer Service Experience Training team. Reporting to the Director, Knowledge, Quality & CSE, the Learning & Development Specialist will facilitate our training programs, and plan, design, curate, and develop new training initiatives to support the delivery of Aviso’s frontline and leader capability development in order to meet organizational strategies, departmental KPIs, and Quality Assurance requirements. Who you are Service – You put your clients’ needs first, advocate service excellence, and work to deliver client‑centric solutions while proactively developing strategic partnerships that allow Aviso to become a trusted advisor. Execution – You are committed to achieving your goals, getting things done, and taking advantage of opportunities as they arise. You consistently look for ways to improve your personal best and see value in continuous improvement. Collaboration – You work collaboratively with others, build trust and inclusion, and establish effective relationships both inside and outside the organization. What your day looks like Be a brand advocate and role model to champion a culture of learning and high performance. Deliver and lead learning activities and training programs for timely, quality, consistent deployment, including new hire orientation training. Assist or lead in the design, development, curation, and evaluation of training programs, creating learning assets such as interactive workbooks, games, videos, simulations, facilitator's guides, and job aids. Partner and consult with stakeholders, subject matter experts, and colleagues to identify training needs, align priorities, create annual plans, skills matrices, and monitor KPIs and data insights. Conduct continual assessment of programs, track and report training activities, analyze results, and recommend improvements. Establish communication, change, and project management plans for learning pilots and programs. Partner with the Director, Knowledge & Quality, and the Customer Service Experience Training teams to provide input into planning & strategy, departmental policies, and procedures. Other duties as requested. Requirements 3+ years of experience in a similar role within a world‑class customer service environment; experience in financial services is a plus. Certified or working toward a Certified Training and Development Professional (CTDP), Certified Professional in Training & Development (CPTD), adult education certification, or equivalent post‑secondary education (preferred). Excellent listening skills and ability to make people feel heard and valued. Believer in servant leadership and a lifelong learner. Ready to dive into managing multiple learning projects with flexibility to adapt to changing business needs. Excited to help shape a workplace culture emphasizing continuous learning and employee development. Skilled in designing and facilitating blended learning solutions, delivering in‑person and virtual training, and developing eLearning courses. Strong work ethic, collaborative, self‑directed, and resourceful when dealing with ambiguity. Excellent written, verbal, presentation, and interpersonal communication skills across all levels. Not afraid to ask for help when needed and does not become territorial. Fluent in English (bilingual French is an asset). Proficiency in using Authoring tools (Articulate, Captivate, etc.). Learning Management Systems. Office 365. Content/video editing tools (Vyond, Adobe Creative Cloud, Photoshop, etc.). Video conferencing platforms (MS Teams, Zoom). Benefits Competitive compensation package that rewards and recognizes individual contributions. Excellent health, dental, and insurance benefits. Generous vacation time, fitness benefit, and parental leave top‑up options. Matching contributions to our retirement program. Commitment to continuous improvement through learning and development and an education assistance program. Regular social events to foster teamwork. Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals, including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Company Overview Aviso is a leading wealth‑management and investment services supplier for the Canadian financial industry, with over $120 billion in total assets under administration and management and over 1,000 employees. We build a technology‑enabled, client‑centric wealth management ecosystem. Our clients include partners, advisors, investors, credit unions, portfolio managers, insurance and trust companies, and introducing brokers. Aviso’s solutions give partners a competitive edge in a rapidly evolving industry. We operate in Toronto, Vancouver, Montreal, and Winnipeg, and are backed by the collective strength of our owners: the credit unions Centrals, Co‑operators/CUMIS, and Desjardins. We are proud to power businesses that empower investors. Seniority level Associate Employment type Full‑time Job function Training Industry IT Services and IT Consulting Referrals increase your chances of interviewing at Aviso by 2x. Get notified about new Learning And Development Specialist jobs in Montreal, Quebec, Canada. #J-18808-Ljbffr