Agentforce/AI Deployment Strategist

Join to apply for the Agentforce/AI Deployment Strategist (Multiple Levels) role at Salesforce We provide AI-powered advice on this job and more exclusive features. About Salesforce Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here, ambition meets action; tech meets trust; and innovation isn’t a buzzword – it’s a way of life. The world of work is changing, and we're looking for Trailblazers passionate about bettering business and the world through AI. About the Role We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI-powered Agentforce solutions for our key customers. This role is less about hands‑on technical execution and more about solutioning, strategic oversight, and executive relationship management. As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. Your Impact Strategic Solutioning & Design Leadership: lead the analysis and strategic design of intelligent AI‑powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Deployment Ownership & Program Management: provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Executive Customer Relationship Management: serve as the primary front‑facing contact for Agentforce deployments, building and nurturing strong, trust‑based relationships with C‑suite executives and key customer stakeholders. AI Strategy & Responsible AI: lead discussions around Agentic AI strategy and road‑mapping for customers; drive adoption of foundational Responsible AI principles. Facilitation & Workshop Leadership: design and lead interactive facilitation and workshopping sessions such as agent design workshops and jobs‑to‑be‑done analysis. Conversation Design & User Experience: apply foundational conversation design skills to guide the creation of intuitive, effective, and user‑centric conversational AI experiences. Organizational Readiness & Change Management: assess customer organizational readiness for AI adoption and guide them through necessary process transformations. Product Evolution & Strategic Feedback: serve as a vital feedback loop between customers and internal product/engineering teams; field observations will directly influence future product enhancements. Required Qualifications 5+ years of experience in strategic solutioning and oversight of cloud‑based technology deployments, with a proven track record of leading successful, impactful enterprise‑level projects. Understanding of the Salesforce platform and ecosystem. Experience leading and overseeing deployments of AI/LLM technologies, including end‑to‑end engagement management. Exceptional ability to confront open‑ended problems in unstructured, ambiguous environments. Demonstrated entrepreneurial spirit, a "get‑things‑done" attitude, and relentless focus on fast delivery and measurable customer impact. Excellent collaboration & communication skills; ability to explain complex strategic and technical concepts to non‑technical stakeholders and C‑suite executives. Proven experience managing executive customer relationships in a strategic advisory or consulting role. Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering. Ability to travel 25‑50% of the time, as needed to customer sites. Preferred Qualifications Experience with Salesforce Data Cloud and/or Agentforce platform. Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance). Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist). Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds). Experience with AI/ML concepts beyond LLMs, such as natural language processing. Unleash Your Potential – When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and creating a workplace that’s inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Salary (BC) For British Columbia-based roles, the base salary hiring range for this position is CAD 154,700 to CAD 267,700. Seniority Level Not Applicable Employment Type Full‑time Job Function Business Development and Sales Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr