Lead Product Advisor | Park Place Mall

Who we areAt Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?The positionThe Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.This is a permanent full-time position working up to 40 hours per week.What you'll be doingConsistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectationsAs directed by the Store Leader, utilize Rocky tools to train and develop team membersEncourage, support, and redirect the team to ensure the best possible experience for our customersParticipate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experienceShare customer feedback and observations to foster continuous improvementAddress customer concerns and complaints readily and with intentSupport, guide and genuinely connect with team members and help create a safe space for contribution from everyoneEnsure the safe operation of the store and the safety and wellbeing of the team and customersParticipate in all inventory management processesReport quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentationStrive to drive revenue and performance metrics including revenue, ATV, and conversionDoes this sound like you?You have an interest in leadership and are inspired by our company's purposeYou have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skillsYou are a team playerYou have a love for natural products and a desire to share your passion with your team and your customersYou have an ability and passion to have fun, laugh and promote kindnessYou have a fearlessness to 'give it a go'A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)What's in it for you?This position pays between $17.00 - $19.00 per hour, depending on experience, with the opportunity to earn a monthly retail bonusSignificant product discounts and quarterly allowancesSubsidized group medical and dental benefits for you and your familyShare in Rocky’s success - The Great Game profit sharing programGenerous paid annual vacation and personal daysHealthy lifestyle support through an annual allowanceAccess to a dedicated Rocky coach to help you optimize your potentialThe opportunity to participate in culture club organized activitiesApplicationWe are accepting applications for the Lead Product Advisor position until a suitable candidate is found.Eligibility: candidates must be legally authorized to work in Canada.Apply online or drop by our store with a resume, we would love to meet you #J-18808-Ljbffr