Part Time Customer Experience Manager
4 weeks ago
Join to apply for the Part Time Customer Experience Manager role at Michaels Stores Store – VANCOUVER ISLAND‑SAANICH, BC Overview Deliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our brand promises. Deliver friendly customer service. Responsibilities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold them accountable for store conditions and results. Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs. Plan and lead the execution of class and in‑store events in accordance with company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with the onboarding of new team members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support talent development of your team; utilize the leadership competencies for continued self‑development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model. Acknowledge customers, help locate the product and provide solutions. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Cross‑train in custom framing selling and production (if applicable). In select stores that do not have a framing manager, leading the delivery of high‑quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the store manager. Qualifications Preferred: Retail management experience. Physical Requirements Ability to remain standing for long periods. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Public retail store setting; some stock rooms may not be climate controlled; some outdoor work may be required; work hours include nights, weekends, and early mornings. Pay Total base pay range: $19.85 – $24.45 per hour. Legal and EEO Statement Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate, and be better together. #J-18808-Ljbffr
-
Part Time Customer Experience Manager
2 weeks ago
Saanich, Canada The Michael's Companies Full timePart Time Customer Experience Manager page is loaded## Part Time Customer Experience Managerlocations: Saanich-3501 Blanshard St, Unit 111time type: Part timeposted on: Posted Yesterdayjob requisition id: R00298998Store - VANCOUVER ISLAND-SAANICH, BCDeliver a customer centric shopping experience by managing and delivering effective front-end...
-
Part Time Customer Experience Manager
3 weeks ago
Saanich, Canada The Michael's Companies Full timePart Time Customer Experience Manager page is loaded## Part Time Customer Experience Managerlocations: Saanich-3501 Blanshard St, Unit 111time type: Part timeposted on: Posted Yesterdayjob requisition id: R00298998Store - VANCOUVER ISLAND-SAANICH, BCDeliver a customer centric shopping experience by managing and delivering effective front-end...
-
Part Time Customer Experience Manager
1 week ago
Saanich, Canada Michaels of Canada, ULC. Full timeStore - VANCOUVER ISLAND-SAANICH, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Part-time Customer Experience Manager
7 days ago
Saanich, Canada Michaels of Canada, ULC. Full timeStore - VANCOUVER ISLAND-SAANICH, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Part-time Customer Experience Manager
5 days ago
Saanich, Canada Michaels Stores Full timeStore - VANCOUVER ISLAND-SAANICH, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to...
-
Part-Time Customer Experience Lead — Omnichannel
3 weeks ago
Saanich, Canada Michaels Stores Full timeA retail company is seeking a Part Time Customer Experience Manager in Saanich, BC. This role involves leading front-end operations, managing customer experience team performance, and ensuring compliance with company standards. The ideal candidate has retail management experience. The position offers a pay range of $19.85 – $24.45 per hour and requires...
-
Part Time Customer Experience Manager
4 weeks ago
Saanich, Canada Michaels Full timeStore - VANCOUVER ISLAND-SAANICH, BCQue ferez-vous? Offrir une expérience de magasinage centrée sur la clientèle en gérant et en obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes. Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin pour tenir nos promesses de marque. Offrir un service à...
-
Part Time Custom Framer
2 weeks ago
Saanich, Canada Michaels Full timeStore - VANCOUVER ISLAND-SAANICH, BC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a safe, clean and clutter-free environment. **Major Activities** - Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure...
-
Part Time Custom Framer
3 days ago
Saanich, Canada Michaels Stores Full timeStore - VANCOUVER ISLAND-SAANICH, BC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. **Major Activities** - Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure...
-
Part-Time Omnichannel CX Lead
3 weeks ago
Saanich, Canada The Michael's Companies Full timeA leading retail company in Saanich seeks a Part Time Customer Experience Manager to enhance the shopping experience and manage front-end operations. You will lead a team, ensure compliance with policies, and maintain high customer service standards. Essential skills include retail management experience, customer service abilities, and strong organizational...
