Assistant Shop Manager
3 weeks ago
Position Objectives: The objective of the Team Lead role is to support the mission, vision, values and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery of retail processes in order to achieve operational objectives.
Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching. In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB may include but are not limited to:
Operational Excellence:
- Monitor labour cost, dashboard and KPIs.
- Ensure adherence to loss prevention policies to support achieving store shrink goals.
- Lead, focus and support CERs in the execution of store processes to optimize operations:
- Planograms/Merchandising
- Stock rotation (FIFO)
- Perform functions related to inventory control
- Carry out defective product and recall processes
- Execute product replenishment
- Report, document, investigate and address near misses, customer injuries or workplace accidents in a timely manner.
- Manage and approve time/attendance in time keeping software.
Corporate Citizenship:
- Immediately report and address any lapses in compliance with corporate policies, provincial or federal laws.
- Foster a Quality, Safety and Curated Service culture.
- Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure effectiveness.
- Represent the organization within the community as a strong pillar.
Customer Engagement:
- Lead, coach and support retail team in the execution of customer engagement processes to optimize the customer experience:
- Maintain a neat, clean and organized store.
- Manage flow of customer traffic.
- Execute sales and returns based on operational policies while ensuring customer satisfaction.
- In alignment with brand standards, ensure customer satisfaction is a top priority.
- Ensure consistent execution of brand standards.
- Model team member language based on appropriate industry standards.
- Ensure alignment of digital signage with operational standards.
Performance Culture:
- Foster team engagement by ensuring:
- Team members know that their management team cares about them and their successes.
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