Assoc., Expérience client

Assoc., Expérience client – TD Canada Trust Salary: $22.50 - $28.33 CAD per hour Location: Acton, Ontario, Canada Hours: 15 hours per week Sector: Personal and commercial banking services Job Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer‑service transactions and providing accurate information, advice and solutions on services, products and solutions to existing and prospective TD customers. As an Experience Associate, you will work at a branch to understand customer needs, recommend appropriate banking solutions and ensure a positive customer experience. Job Description Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and provide excellent customer service? If so, take the next step in your future today and apply for the position of a Customer Experience Associate. We are looking for a champion who can understand customer needs and advise on the best banking solutions for a positive experience. In This Role, You Will Process financial transactions such as deposits, withdrawals and bill payments in accordance with TD’s operating procedures, industry regulations and Code of Conduct and Ethics. Identify and recommend banking solutions that meet each customer’s needs while exercising discretion in confidential matters. Address and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and on time. Communicate personally with customers, advising them clearly on banking solutions and processes. Promote a positive, diverse, and equitable workplace by supporting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed of routine activities. Deliver high‑quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence. Job Requirements High school diploma and/or 1+ year(s) of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment. Proficiency in MS Office (Word, Excel, Outlook) and internet use. A proactive, detail‑oriented approach able to handle multiple tasks and shifting priorities. A dynamic communicator with strong customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Benefits and Compensation The TD offers a competitive base salary and variable compensation that rewards high performance. Additional benefits include health and wellness programs, pension plans, paid time off, and a rewards program. TD is committed to supporting professional growth through tailored training, mentorship, and career‑development opportunities. About TD Canada Trust TD is a global financial leader that serves 27 million clients and families across Canada, the United States and around the world. With more than 95,000 employees, TD’s mission is to be a better bank for customers, communities, and colleagues. Application Process Once you are selected, our team will reach out to schedule an interview. We strive for clear communication and will inform all candidates of our decision quickly. Accessibility and Accommodations If you need assistance during the interview process, please let us know. We are committed to providing accessible meeting spaces, subtitles for virtual interviews, and any other accommodations required. Language Requirements (Québec Only) None specified. #J-18808-Ljbffr