Quality Assurance Analyst

2 weeks ago

Richmond Hill, Canada Bento Sushi Full time

QUALITY ASSURANCE ANALYST (8-MONTH CONTRACT) Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. Location and hours Head Office: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday; 8:30 am to 5:00 pm (hybrid role) Responsibilities Generate food safety key performance indicators (KPIs) trending and analytics on a routine basis to help identify quality trends and implement improvements. Collaborate with the Operations Team to address food safety KPI trends and flags, and develop/implement effective corrective action plans. Create and oversee engaging and informative training content for our online platforms, ensuring it is accurate, engaging, and continuously improved. Handle and investigate customer/consumer complaints from initiation to resolution. Continuously improve all established programs, protocols, and procedures. Participate in special projects and other duties/responsibilities as required on a periodic basis. Qualifications Post-secondary Degree or diploma in a related field (i.e., Food Science, Food Safety, Quality Assurance, etc.). Minimum 1 year food service, food safety or hospitality industry-related experience. Strong background in data analytics to effectively analyze food safety KPIs and develop data-driven corrective action plans. Effective communication skills, both written and verbal, in English. Knowledge of French is preferred but not required. Strong organizational and time management skills, with attention to detail and accuracy. Able to work well independently and as part of a team. Availability to work occasional evenings, weekends, and overtime as business needs dictate. Proficiency in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook. Why you should join our team: Contract Full-Time starting immediately $24.00/hour. Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a Quality Assurance Analyst, QA Analyst, Quality Assurance Specialist, QA Specialist. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs. #J-18808-Ljbffr

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