IT Operations Administrator II

Artificial Intelligence. Actual Impact.At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time‑saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you’re excited by the idea of using AI to make work‑life better for real people — not just in theory — you’re in the right place.Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.About This OpportunityThe IT Operations Administrator II plays a significant role in managing and optimizing Docebo’s corporate technology environment. This role focuses on maintaining, improving, and ensuring the smooth and secure operation of our IT systems, with an emphasis on security, automation, and user experience. As a core member of the IT department, the IT Operations Administrator II will work closely with other IT professionals, the security team, and office management to support, enhance, and strategically develop the organization’s technological infrastructure. The IT Operations Administrator II will also contribute to the team by assisting in the mentorship of junior team members.ResponsibilitiesAdminister and maintain IT systems: Oversee the daily operation and maintenance of core IT systems, including identity and access management (IAM) through Okta, mobile device management (MDM) via Mosyle and Intune, and Google Workspace.Implement and manage automation workflows: Lead the implementation and ongoing management of automation workflows, particularly using Okta workflows, to improve efficiency and reduce manual processes.Monitor system health and performance: Implement and manage monitoring tools and processes to track system performance, availability, and security, ensuring timely identification and resolution of issues.Manage IT assets: Act as a key owner of the corporate IT asset management inventory, ensuring accurate tracking, maintenance, and lifecycle management of hardware and software assets.Support and collaborate with teams: Provide technical support and act as an escalation point for the Service Desk team. Collaborate closely with the IT, security, and office management teams to ensure smooth operations and address any issues.Service Desk management: Manage and resolve IT issues, including ticket queue management, user support, and network maintenance, while ensuring clear documentation.Incident response: Serve as an incident coordinator during IT-related incidents, ensuring swift and effective resolution to minimize downtime and disruption.Document and share knowledge: Develop and maintain comprehensive documentation for IT systems, processes, and workflows to support knowledge sharing and future growth.Contribute to security initiatives: Work alongside the security team to review systems and applications, identify vulnerabilities, recommend improvements, and implement security measures.RequirementsTypically 5+ years of relevant work experience.Experience in IT administration, with a focus on cloud‑based services, IAM, MDM, and automation workflows.O365 and/or Google Workspace Administrator experience.IAM Administrator experience (e.g., Okta, Active Directory, Azure Active Directory).Ticketing system administration (e.g., Atlassian, ServiceNow, FreshService).MDM/UEM administrator experience (e.g., JumpCloud, Miradore, NinjaOne).Familiarity with scripting languages such as Bash, PowerShell, or Python for automation and troubleshooting.Benefits & PerksGenerous vacation policy, plus extra floating holidays to use for religious or cultural events that matter to you.Employee share purchase plan.Career progression/internal mobility opportunities.Four employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors).WeWork partnership and “Work from Anywhere” program.Hybrid Office ModelWe believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in‑person collaboration while supporting work‑from‑home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.About DoceboHere at Docebo, we power learning experiences for over 3,000 customers around the world with our easy‑to‑use, AI‑powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e‑learning solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest‑growing learning technology companies on the market. Apply todayDocebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e‑mail to recruiting_accommodations (at) docebo.com. The e‑mail should include a description of the requested accommodation and the position you’re applying for or interested in. #J-18808-Ljbffr