Senior Director, Wholesale Operations

OverviewDepartment: Commercial, NAM WholesaleReports to: VP, GM CommercialLocation: North Vancouver, B.C.Your Opportunity at ARC’TERYX:As the Senior Director, Wholesale Operations you will be responsible for leading the development and execution of our wholesale operating model. This role is divided into key areas of expertise, mainly Wholesale Operations and Wholesale Technologies. In this role you will ensure that product delivery, service and ease of doing business are our top priorities.This role is based out of our North Vancouver office and is open to some local hybrid work. Candidates must be eligible to work in Canada.Meet Your Future Team:As part of the Wholesale leadership team, you’ll work alongside the leaders of the North American Wholesale Sales team and our Global Professional team. Together, you’ll form a tight-knit group focused on driving business growth and delivering exceptional customer experiences.Developing and executing the operating model to ensure seamless delivery of business objectivesOverseeingthe teams responsible for wholesale operations and technologies, ensuring alignment and operational excellence across all pillarsPartneringwith regional Go-To-Market (GTM) leaders to ensure timely delivery of data, tools, and product to support commercial successLeading, mentoring and developing leaders on your teamProviding regular feedback to management on operational issues, dealer challenges and improvements as well as technology managementImplementingscalable systems and process improvements that enhance efficiency, accuracy, and service levels across the wholesale value chainCollaboratingcross-functionally with Product, Planning, Logistics, and IT to ensure end-to-end alignment from order placement to final deliveryChampioninga culture of continuous improvement, accountability, and customer-centricity within the wholesale operations functionFuture focusDriving cross-functional execution on operational proceduresDelivering the business consistently by quarterAnticipatingfuture business needs and proactively designing scalable solutions to meet evolving customer expectationsAre you our next Senior Director, Wholesale Operations?You have a bachelor’s degree in technology, Business, Operations or a related field, or an equivalent amount of experienceYou have 15+ years of Sales or Operational leadership experience, including 10+ years managing a teamYou have 5+ years of dealer service management or sales managementYou have the ability to develop clear Operating models using RACI or RAPIDYou are able and willing to travel. sometimes internationallyYou are well versed in technology procurement and deployment including SAP, NuOrder and EDIYou are skilled at developing and supporting people to bring the best from them and inspire them to build the life they want.You are excellent at building relationships and influence at all levels of the organizationYou are proactive in identifying the root cause of issues and developing solutionsYou remain highly flexible and adaptable when faced with ambiguityYou effectively balance autonomy and collaborationYou inspire breakthrough thinking and continuous improvementYou seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is rightYour passion for your work is paralleled by your passion for getting outside and living itSalary$181,000 - $249,000 a yearAll notes about pay are provided as a base range and do not include our competitive bonus program and benefits. The range is CAD$181,000 - CAD$249,000 at the time of this posting, with individual pay determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise above job requirements or who bring exceptional directly transferable experience.Equal OpportunityArc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.Leave it BetterWe believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.Join us in creating positive change in ourselves, our communities, and the world.Live it.Get out there - the mountains make us betterDisruptive evolution.In pursuit of better. Always.Commit.We set bold objectives and see them through. #J-18808-Ljbffr