Chief Functional Analyst
3 days ago
A career as a Chief Functional Analyst in the Assisted Channels team at National Bank means acting as a person who transforms business needs into a functional product. This role allows you to actively contribute to our organization through your analytical mind, functional documentation skills, and ability to understand a business need and transform it into a detailed order book for our software development teams.
Perform various complex analyses, identify gaps and make recommendations to optimize system effectiveness and solve important problems.Establish validation and quality control procedures, based on established standards and development standards, and perform comprehensive testing to ensure that the systems developed or modified are adequate.Produce or participate in the realization of new needs assessments (projects and evolving requests).Produce functional analyses.Ensure that the delivered product corresponds to the functional analyses.Participate in tests (test plan and sets, test execution and verification).Respect architectural targets.Your teamIT, this is more than 2,300 experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the Assisted Channels sector, you are part of a growing team of 10-20 talented colleagues reporting to the Senior Delivery Manager. Our team leads a major program of contact center technology transformation and the addition of cutting-edge innovations and industry expertise.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.
Demonstrated experience in functional and technical analysis in delivery of major projects.Experience with test scenarios and user support.Knowledge of the contact center technology field, an asset.Agile delivery experience (Scrum, Kanban, SAFe) and knowledge of Atlassian tools (JIRA, Confluence, etc.).LanguagesReason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
SkillsAgile Methodologies, API Development, Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Functional Analysis, Initiative, Kanban, Learning Agility, Resiliency, Teamwork.
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Opportunities to get involved in community initiatives.Virtual sleep clinic.Company CultureWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. p>Career Development
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
Diversity and InclusionWe foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. p>
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