Customer Support Specialist
3 weeks ago
ABOUT ADPERFECT AND TRIBUTE TECHNOLOGY AdPerfect is an established best‑in‑class technology company and solutions provider and part of Tribute Technology. Our customers include some of the largest and most prominent media brands in the world, spanning four continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience. We are looking for a self‑motivated problem solver with strong experience in technical support and customer service to work with customers and internal teams to investigate and resolve issues, produce and track technical change requests, and produce support documentation. Clear written and verbal communication is critical, as well as the ability to bridge technical subjects with a non‑technical audience. POSITION SUMMARY Are you looking for a new and rewarding role within the technical support field? Are you driven? Self‑motivated? A good listener? Comfortable speaking to a variety of people? Enjoy interacting with others in an empathy driven industry? Ensure that all technical aspects are functioning optimally for customers, maximizing their system capabilities, and making recommendations for improvements. ESSENTIAL DUTIES AND RESPONSIBILITIES Strong oral and written communication skills in English Respond to new issues in a timely manner and proactively follow up to existing ones Acknowledge, evaluate, and resolve technical and non‑technical customer support issues by phone, live chat, and email Troubleshoot reported issues to determine the root cause Escalate issues to other teams and stakeholders when appropriate Moderate contributions for appropriate content Work collaboratively with the client‑facing teams and customers Actively participate in the testing of product features and enhancements Take responsibility for the quality of all tasks and duties executed Identify repetitive tasks and implement efficiencies within the team Produce documentation for customer‑facing and internal use, such as troubleshooting guides and FAQ’s Other duties as assigned EDUCATION AND EXPERIENCE High school education or equivalent is required; post‑secondary education is preferred Minimum 2 years’ experience in a technical customer support capacity providing support for website or software products/services Experience with Software as a Service (SaaS) platforms or technical website support is required Hands‑on experience with WordPress or other website platforms Proven technical/diagnostic ability along with the analytical ability to diagnose problems Ability to understand complex technical systems and workflows KNOWLEDGE, SKILLS AND ABILITIES Ability to understand complex technical systems and workflows Excellent communication and interpersonal skills – verbal and written, are required to effectively and accurately communicate in English via email, text, and telephone Possess an attention to detail Ability to work with minimal supervision and research using traditional and online resources Ability to read/understand service manuals/bulletins Working familiarity of various office equipment (telephone, computer, etc.) and be proficient with basic skills in Internet, Excel, and Word Exposure to one or more of the following are required: HTML, CSS, JS, JSON, XML, and MySQL proficiency is an asset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr
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Customer Support Specialist
2 weeks ago
Eastern Ontario, Canada Vista Equity Partners Management, LLC Full timeCustomer Support Specialist (3 month contract) AdPerfect is an established best-in‑class technology company and solutions provider and part of Tribute Technology. Our customers include some of the largest and most prominent media brands in the world, spanning four continents and reaching millions of users every day. Our mission is to make meaningful...
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Customer Support Specialist
2 weeks ago
Eastern Ontario, Canada Tribute Technology Full timeCustomer Support Specialist (3 month contract) Be among the first 25 applicants. ABOUT ADPERFECT AND TRIBUTE TECHNOLOGY: AdPerfect is an established best‑in‑class technology company and solutions provider and part of Tribute Technology. Our customers include some of the largest and most prominent media brands in the world, spanning four continents and...
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SaaS Technical Support Specialist
2 weeks ago
Eastern Ontario, Canada Tribute Technology Full timeA leading technology solutions provider is seeking a Customer Support Specialist for a 3-month contract in Kingston, Ontario. The role involves responding to technical support queries, troubleshooting issues, and documenting solutions. Candidates should have at least 2 years of experience in customer support and be familiar with SaaS platforms and website...
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Tech-Savvy SaaS Support Specialist — WordPress
4 weeks ago
Eastern Ontario, Canada Tribute Technology Full timeA leading technology solutions provider located in Kingston, Eastern Ontario is searching for a self-motivated technical support specialist. The role demands strong communication skills and at least 2 years of experience in technical customer support, particularly within SaaS environments and website platforms like WordPress. Responsibilities include...
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Remote Retention Specialist — Customer Care
1 week ago
Eastern Ontario, Canada Cogeco Connexion Full timeA telecommunications provider is looking for a Retention Specialist to work remotely in Canada. The role involves managing customer inquiries about downgrading or disconnecting services while maximizing retention and sales opportunities. Candidates should have strong communication skills, a high school diploma, and previous customer service experience. The...
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Remote Retention Specialist — Customer Care
7 days ago
Eastern Ontario, Canada Cogeco Connexion Full timeA telecommunications provider is looking for a Retention Specialist to work remotely in Canada. The role involves managing customer inquiries about downgrading or disconnecting services while maximizing retention and sales opportunities. Candidates should have strong communication skills, a high school diploma, and previous customer service experience. The...
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Remote Retention Specialist — Customer Care
1 week ago
Eastern Ontario, Canada Cogeco Connexion Full timeA leading telecom provider is seeking a Retention Specialist for a remote work-from-home position in Canada. The role focuses on enhancing customer loyalty by effectively managing requests to downgrade or disconnect services while providing exceptional customer service. Candidates should have strong communication, negotiation skills, and a high school...
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Eastern Ontario, Canada Cogeco Connexion Full timeA telecommunications company is seeking a Specialist, Retention to provide exceptional customer service while maximizing retention and sales opportunities. This entry-level full-time position is primarily remote, allowing employees to work from home. The ideal candidate will possess strong communication and negotiation skills, have a customer-oriented...
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Eastern Ontario, Canada Cogeco Connexion Full timeA telecommunications company is seeking a Specialist, Retention to provide exceptional customer service while maximizing retention and sales opportunities. This entry-level full-time position is primarily remote, allowing employees to work from home. The ideal candidate will possess strong communication and negotiation skills, have a customer-oriented...
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Remote Retention Specialist — Customer Care
7 days ago
Eastern Ontario, Canada Cogeco Connexion Full timeA leading telecom provider is seeking a Retention Specialist for a remote work-from-home position in Canada. The role focuses on enhancing customer loyalty by effectively managing requests to downgrade or disconnect services while providing exceptional customer service. Candidates should have strong communication, negotiation skills, and a high school...
