Brand Specialist

Brand Specialist - Audi Windsor at AutoCanada Position: Brand Specialist (Full time, Onsite, Immediate Vacancy) Dealership: Audi WindsorLocation: Windsor, Ontario Summary: The Brand Specialist interacts with customers online, over the phone, and in‑person to guide them through the vehicle purchase process. With outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms, and ensure payment options meet their lifestyles and budgets while delivering an exceptional experience. Responsibilities Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction. Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a “subject matter expert.” Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms. Maintain an up‑to‑date customer database to drive current and future automotive sales for the dealership. Present used and new cars through test drives, demonstrations, and dealership walk‑throughs. Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies. Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met. Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible. Stay current on required dealer group and manufacturer training. Other duties as assigned by store leadership. Qualifications Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle. Possession of authorized documentation required to gain employment, in addition to having a current, valid CA‑issued Driver’s License and acceptable Driver’s Abstract. Must submit to and adequately pass a pre‑employment background and MVR screen prior to employment. Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured. High school diploma or equivalent required; bachelor’s degree preferred. 3+ years of experience in a customer‑facing role required with experience in retail, sales, marketing, and customer service being preferred. Ability to meet the physical demands of the position, which includes standing, sitting, walking, bending, crouching, reaching, lifting, etc. Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner. Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan. OMVIC certification is required for this role (obtained or in process). Benefits Competitive Compensation and Benefits Package. Employee Vehicle Purchase & Service Plans. Employee and Family Assistance Programs. Paid holiday and flex time for full‑time AutoCanada employees. Company‑wide appreciation events and contests throughout the calendar year. Professional development and the opportunity to grow your career. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.* *AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Apply now through our website at www.autocan.ca/careers. #J-18808-Ljbffr