Career Opportunities for Indigenous Peoples – Sales

Career Opportunities for Indigenous Peoples – Sales & Customer Service Representative Join belairdirect as a Sales & Customer Service Representative. We are looking for Indigenous (First Nations, Inuit, Métis) individuals to help Canadians protect their most valuable assets. Work Location Calgary, Saint‑John's & Ottawa About The Role As a Sales and Customer Service Representative, you will become a trusted advisor helping Canadians protect the things that matter to them. We provide mentoring, training, and a recognition program with an annual bonus plan and accelerated career path, with the opportunity to be promoted after six months. What You’ll Do Here Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps. Analyze individual customer needs, promote and cross‑sell personal insurance products and services. Accept and efficiently process payment method changes, ensuring customer accounts are updated accurately and in a timely manner. Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly. What You Bring To The Table You self‑identify as Indigenous (First Nations, Inuit, or Métis) At least one year of customer service experience in a call‑center environment. Previous experience in sales and customer loyalty is highly desirable. Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others. Proficiency in technology and ease navigating multiple systems. Ability to multi‑task and remain calm under pressure. You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in‑house training team. Bilingualism in English and French is a considerable advantage. No Canadian work experience is required, but candidates must be authorized to work in Canada full‑time. This Position Requires During training, availability to work 35 hours, Monday to Friday, with day time shifts (9 am to 5 pm). After training, availability to work 35 hours, including every Saturday, with evening shift (between 10:30 am and 8 pm). During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards. What We Offer A financial rewards program that recognizes your success An industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. Intact’s Commitment To Diversity We aim to ensure our employees and leaders are representative of the communities we serve. Intact is committed to building a fair, inclusive and accessible workplace where everyone feels valued, respected and heard. Our commitments to reconciliation are implemented collaboratively with Indigenous employees and Intact’s Indigenous Circle of Inclusion Employee Network. Equal Employment Opportunity We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Métis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on the Internal Career Site. #J-18808-Ljbffr