Website Services Manager

3 weeks ago


Vaughan, Canada WellnessLiving Systems Inc. Full time
p>Website Services Operations Manager at WellnessLiving

Title: Website Services Operations Manager
Salary: Based on Experience + Vacation + Benefits

Length: Full-time, permanent

Location: Thornhill, ON *Hybrid

Reports to: VP of Business Operations

About Us:

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About You:

As a Website Services Operations Manager, you will play a pivotal role in planning and overseeing all customer websites. You will manage a dedicated team focused on delivering quality websites that align with our customers’ brand strategy and vision.

  • Oversee a team dedicated to delivering and managing high quality websites that drive revenue for our customers.
  • Develop and implement strategic goals for the Presence Website team, aligning with broader organizational objectives and ensuring high-quality, consistent customer support across all account levels.
  • Serve as the primary escalation point for complex website-related inquiries, providing high-level support and guidance to resolve issues promptly and effectively.
  • Ensure customers’ websites are aligned with their brand, strategy, and goals.
  • Complete testing to ensure customers’ websites are operating efficiently and effectively.
  • Coach the Website Services team to regularly evaluate customers’ competitors and take appropriate action to differentiate customer websites within their market segment.
  • Regularly assess the Presence Website queue, identifying and addressing potential bottlenecks. Implement process improvements to maintain smooth, uninterrupted customer service.
  • Collaborate with IT & Security teams to protect websites and ensure compliance with local regulations.
  • Oversee all project timelines and resource allocation for high-tier accounts, ensuring the team meets deadlines and deliverables for multi-location enterprises and complex account structures.
  • Collaborate with Marketing & Sales departments to increase revenue generated from website services.
  • Promote collaboration between the Presence Website team and other departments to meet cross-functional requirements. Gather feedback from the Website Services team and work closely with Engineering and Product teams to enhance service efficiency and address any process improvements.
  • Develop KPIs and deliverables for the Website Services team and conduct performance evaluations.
  • Stay informed on best practices, industry trends, and design innovations in online presence to ensure top-quality service for our customers.

Qualifications & Skills:

  • Educational background in Website Development, Web Design, Computer Science, or related is preferred.
  • Familiarity with content management systems (CMS).
  • Data-driven and possess a strong attention to detail.
  • Familiarity with Jira is an asset.
  • Familiarity with Salesforce is an asset.

    WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate.



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