Director, Disability Management Services and Implementation

6 days ago

Old Toronto, Canada Société Financière Manuvie Full time
p>Manulife/John Hancock is hiring a Director, Risk and Control Governance within the GWAM Retirement Operations segment

Reporting to the AVP Operations, this role is integral in building operational discipline and proactively managing risk to improve the risk culture within the organization.

  1. Risk Identification & Remediation:
    • Lead incident reviews with management, providing operations management with timely consultation on control deficiencies and process improvement recommendations that contribute to long term, as well as immediate business goals.
    • Validating alignment of incidents to identified risks & issues.
    • Providing reporting to the business to ensure timely management of Incident & CAP closures.
    • Analyzing metrics used to track business performance to be shared with various team and leaders across the business unit, identifying risk trends & themes.
  2. Accounting and Finance:
    • Manage and monitor suspense accounts to ensure timely and accurate resolution of discrepancies.
    • Perform regular reconciliation of suspense accounts and prepare detailed reports on account status and outstanding items.
    • Develop and implement processes and controls to prevent and minimize the occurrence of suspense items.
    • Lead and train the accounting team in best practices for managing suspense accounts, ensuring compliance with company policies and regulatory requirements.
  3. Audit Liaison:
    • Act as the main point of contact between Audit (Internal and External) and business units, sharing audit plans and updates.
    • Organize meetings and information exchanges between Audit and business units, including validation and sample collection.
    • Help business units identify issues at audit commencement and provide guidance on addressing audit findings.
    • Lead learning exercises based on audit themes and findings to improve risk identification and timely remediation in GWAM Retirement Operations.
  4. Project Risk Assessment:
    • Identify risk and recommend control processes on new initiatives and support to include consultation and review of Projects, system enhancements and Operation Change Control requests to ensure proper risk management practices are considered and an effective control environment is maintained.
  5. Testing of Key Controls:
    • Conduct periodic testing of key controls using a risk-based methodology to enable timely identification and remediation of risk.
  6. Business Readiness Management:
    • Track and report on business readiness for changes driven by Regulatory changes and Corporate standards or initiatives.
  7. Staff Management & Development:
    • Lead an Operational control team to support the risk and control governance work within Retirement Operations.
    • Leadership to Operational Controls staff to ensure individual and team service standards and deliverables are consistently achieved (i.e. delivery of control assessments, training and control consultation to operational business units).
    • Provide training to Operations staff on effective control design and risk mitigation strategies.
    • Demonstrated understanding of controls frameworks and risk management practices.
    • Proficient with MS Office (Word, Excel, Access, PowerPoint).
    • Knowledge of Canada and US Retirement products.
    • Understanding of project management methodologies.

Key Problems/Challenges:

  1. Collaborating well with many stakeholders across GWAM Retirement, effectively influencing risk management practices, including design, implementation and operating effectiveness of controls.
  2. Supporting a diverse Operations team who support multiple geographies across multiple record-keeping systems and control infrastructure systems.
  3. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. p>

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  • Director, Disability Management Services and Implementation

    1 month ago

    Old Toronto, Canada GroupM Full time

    h3>Position Overview:The Director, Growth is responsible for supporting development and implementation of strategies to drive business growth across different pods at GroupM. They provide vision and leadership, develop and lead teams, and ensure the highest quality product.This new business leader services the growth community across the group building a...

  • Director, Disability Management

    1 month ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    h3>Director, Information Security and Risk ManagementLocation: Toronto, Ontario | Waterloo, OntarioType: Full-timePosted on: 2 days agoApplication Deadline: November 18, 2024 (11 days left to apply)Job Requisition ID: JR24101246This role offers the opportunity to lead our information security and risk management efforts as the Director of Information...

  • Director, Disability Management

    1 month ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    h3>Director, Information Security and Risk ManagementApplyLocations: Toronto, Ontario, Waterloo, OntarioTime Type: Full timePosted On: Posted 2 Days AgoTime Left to Apply: End Date: November 18, 2024 (11 days left to apply)Job Requisition ID: JR24101246This role offers the opportunity to lead our information security and risk management efforts as the...

  • Absence & Disability Management Specialist

    3 months ago

    Toronto, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Absence &...

  • VP Director

    3 months ago

    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...

  • VP Director

    3 months ago

    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...

  • Director, Disability Management

    3 months ago

    Old Toronto, Canada George Brown College Full time

    p>SALARY: Payband 13, $130,500 to $153,545STATUS: Full TimeEFFECTIVE DATE: ImmediatelyLand AcknowledgementGeorge Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the...

  • Senior Theatre Management Leader

    2 weeks ago

    Old Toronto, Canada Director File Full time

    Executive Director Position at YPTWe are seeking a visionary and collaborative leader to co-lead Canada's largest professional theatre for young audiences, a respected arts institution representing one of the most culturally diverse audiences in the country.The ideal candidate is a team-builder capable of working hand in hand with the Artistic Director to...

  • NA-Managing Director

    1 month ago

    Old Toronto, Canada LEON CYCLEManaging Director Full time

    We are seeking a Managing Director for Leon Cycle North America. This role oversees the P&L for North America, including B2C and B2B business, warehouse and logistics, personnel, and operations management. Responsibilities include recruiting sales managers, managing office operations, and making decisions to solve operational problems. The ideal candidate...

  • Director, Disability Management

    2 weeks ago

    Old Toronto, Canada Société Financière Manuvie Full time

    The Director, Fraud Strategy is an experienced leader in fraud prevention and detection efforts. As a member of the Strategy, Governance and Controls team, this role is responsible for the fraud strategy for the bank through the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud...

  • Director, Disability Management

    2 weeks ago

    Old Toronto, Canada Argyle Public Relationships Full time

    Location:ChangeMakers - DC1300 I St NWWashington, DC 20005, USAChangeMakers - Winnipeg688 Rue St JosephWinnipeg, MB R2H, CANChangeMakers - WhitehorseWhitehorse, YT Y1A, CANPosition Overview:Under the direction of the VP, Reconciliation Strategies, the Director, Reconciliation Strategies is responsible for conducting research activities, preparing project...

  • Director, Disability Management Quality And Training

    4 days ago

    Old Toronto, Canada Fitch Group Full time

    At Fitch, we have an open culture where employees can exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive...

  • Director, Disability Management Quality And Training

    3 months ago

    Old Toronto, Canada Fitch Group, Inc. Full time

    div>Director, Regulatory Certification Program (Delivery)Requisition ID: 46812Business Unit: Fitch LearningCategory: FacultyLocation: Toronto, CADate Posted: Jul 4, 2024Fitch Learning is currently seeking Program Directors to support our Regulatory Certification efforts in our Toronto Office. Fitch Learning provides services to support the design,...

  • AML Enhanced Due Diligence Director

    4 weeks ago

    Toronto, Ontario, Canada Disability Solutions Full time

    Are you an expert in Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF)? Do you have a strong background in managing AML/ATF programs, including customer screening, high-risk customers, Politically Exposed Persons (PEPs), Ministerial Directives, and sanctions? We are seeking a highly skilled Associate Director, AML Enhanced Due Diligence to join...

  • Director, Disability Management

    2 weeks ago

    Old Toronto, Canada MLSE Full time

    p>Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Director, Commercial Asset Management

    1 month ago

    Old Toronto, Canada Brookfield Asset Management, Inc Full time

    h3>Director, Corporate ActuarialBrookfield Asset Management, IncToronto, CanadaLocation:Brookfield Place - 181 Bay StreetBusiness: Wealth SolutionsBrookfield Wealth Solutions (BWS; NYSE/TSX: BNT) is focused on securing the financial futures of individuals and institutions through a range of retirement services, wealth protection products, and tailored...

  • Strategic Theatre Management Professional

    4 weeks ago

    Old Toronto, Canada Director File Full time

    Job DescriptionAs a key member of our team, you will be responsible for co-leading Canada's largest professional theatre for young audiences, a respected arts institution that serves one of the most culturally diverse audiences in the country.About UsWe are a renowned arts institution dedicated to inspiring and promoting a collaborative theatre spirit...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...