Sr Support Engineer | Remote | North America

1 week ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Jobgether Full time

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Support Engineer in North America. This role offers the opportunity to be a key technical advocate for users of a leading AI and low-code workflow platform. You will provide expert‑level support to enterprise and community users, troubleshooting complex issues, and ensuring seamless integration and execution of workflows. The position allows you to work closely with engineering teams to elevate and resolve challenges, contribute to knowledge resources, and engage with a dynamic developer community. You will help shape support standards while deepening your expertise in APIs, automation, and AI workflows. This role is ideal for technically skilled, customer‑focused individuals who enjoy problem‑solving in a fast‑paced, collaborative, and remote‑first environment. Accountabilities Provide high‑quality technical support via tickets, chat, and community forums Diagnose and troubleshoot issues involving workflow execution, integrations, and performance Collaborate with engineering teams to resolve complex technical challenges Create and maintain documentation, FAQs, and knowledge base articles Identify recurring issues and propose solutions to improve product reliability and user experience Engage with the community to answer questions and share best practices Participate in on‑call rotations for after‑hours support as required Requirements 5+ years of experience in technical support or customer‑facing engineering roles; enterprise support experience is a plus Strong understanding of workflow automation, APIs, and integrations Proficient in networking concepts, including DNS, HTTP/HTTPS, and TCP/IP Hands‑on experience with JavaScript, Node.js, and Docker; Kubernetes experience is a plus Excellent problem‑solving skills and attention to detail Strong communication skills, with the ability to explain technical concepts to non‑technical users Passion for helping users and improving product usability Ability to work independently in a remote‑first, distributed environment Benefits Competitive salary and equity opportunities Remote‑first work environment with flexibility across North America Generous paid time off, sick leave, and public holidays Comprehensive medical, dental, and vision coverage (US‑based employees) Retirement plan options, including 401(k) Annual professional development budget for courses, events, and coaching Opportunities to contribute to open‑source projects with a monthly stipend Access to AI tools and resources to enhance productivity and creativity Inclusive, collaborative, and ambitious company culture with high employee satisfaction #J-18808-Ljbffr

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