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The Team Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment. The Role The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs in North Vancouver work in the Community Services Branch delivering in-office service to Ministry clients. Qualifications: Education and Experience Requirements Secondary school graduation or equivalent (i.e GED). Experience delivering a high standard of client service in a high volume environment (in-person, via virtual technologies or over the telephone). Experience working with various computer applications including MS Word, Outlook, and Excel. Experience providing services to clients experiencing poverty issues, substance use, or mental health issues. Preferences Preference may be given to candidates with experience working in a social services or community-based environment with clients experiencing poverty issues, substance use, or mental health issues. Willingness Statements Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens. Must be willing and able to use de-escalation techniques to manage some situations. For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca. About this Position This position has full time on-site requirements. This position is based out of North Vancouver. An eligibility list may be established for future permanent vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment. How to Apply Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR. #J-18808-Ljbffr