Technology Lead

About Graham Mathew Graham Mathew is a growing public accounting firm located in Cambridge, Ontario that offers its employees a great team environment, respect, and an excellent compensation package. We experience very low turnover with our team due to our commitment to a positive work environment. In conjunction with our collaborative, team member development focused work environment, this position is expected to be in-office with the flexibility of occasional remote work. Our firm emphasizes a balance between family and work which promotes a healthy lifestyle. We have successfully maintained this philosophy for over 50 years. We make it our mission to provide growth opportunities and long-lasting relationships with clients, employees, and the community. This is a full-time position. Background We operate a hybrid infrastructure spanning a variety of hardware and software components (both on-site and off-site) including: Microsoft Office 365 Microsoft Exchange Online Cisco Threat Defense, Servers both physical and virtual, In-house IP Phone system, multiple software accounting packages including (but not necessarily limited to) CaseWare Working Papers, CCH iFirm (Jobs & Billing, Tax and Portal), QuickBooks Desktop, QuickBooks Online, and Sage 50. The accounting industry is by nature, time critical and highly confidential, therefore service response and the ability to maintain confidentiality is critical. Role and Responsibilities To provide business computer software, network, and hardware support to the firm. Required to analyze problems, provide solutions, and to develop alternative resolutions to end users’ typical issues. Provide end-user desktop software support as well as network support. Take part in developing additional services and processing plans to improve security, workflow, and to streamline company procedures. Duties include, but are not necessarily limited to: First-level deskside support Documentation and tracking of support issues Installing/updating software packages Problem solving and initial diagnosis of software and hardware issues Trouble-shoot networking issues Resolve Windows Server Issues Support mobile device users Supporting and collaborating with the Senior Technology Leader and embracing ongoing technological initiatives and enhancement projects Qualifications and Education Requirements University Degree or College Diploma in Computer Technology or Science. Demonstrated ability to prioritize requests based on severity of impact on user Demonstrated ability to work well in a team-based environment with multiple demands and time constraints. Understanding of business operations/priorities is required. Understanding of security and its application in an IT infrastructure. Experience with Microsoft Windows Server, Microsoft Office Productivity Apps, Exchange Server, Routing and Switching configuration, Preferred Skills Microsoft Certified: Windows Server Hybrid Administrator Associate or working towards. Experience with Microsoft 365 products, Cisco firewalls and switches, Intuit, CaseWare, and Sage products a plus. Why Should You Apply? We offer an excellent compensation, including compensation for overtime, and benefit package. RRSP matching Wellness Spending Account Opportunities for on-the-job training and professional development. Fun work environment and actual work/life balance. Great location. Location Graham Mathew is located in Cambridge, Ontario – a river city surrounded by historic architecture and beautiful landscapes. If you want to join this great company and be a part of this exciting community with great restaurants and a wonderful art and social scene, then please send us your resume. #J-18808-Ljbffr