Payroll Specialist

ADP is hiring a payroll specialist Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? These are good reasons to consider it. If so, this may be an opportunity for you. Read on and decide for yourself. As a payroll specialist, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them – growing their business. In this role, you will join a high‑performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax‑related questions and issues presented by Client Payroll Administrators. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, friendly responses to clients’ inquiries regarding payroll practices and tax considerations. Your #1 goal is to help clients. The questions will vary but your services will continue to be interesting and our top‑ranked training will help you set up for success. To thrive in this role, you must be comfortable working in a metrics‑driven environment, eager to learn, adapt well to change, have a way with clients that builds rapport, establishes trust, shines with professionalism over the phone and in writing with a clear communication style that clients can understand and act on. Pride in client satisfaction scores. Pace should not scare you. We also have fun. In addition you can find in a company that values inclusion. What you’ll do Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following SOPs. You’ll balance respective payrolls based on the year‑end calendar and remit all Third‑Party Remittances by due dates, completing all year‑end balancing and reporting. Serve as the subject matter expert. You’ll provide critical, accurate statutory information to clients in payroll area, such as tax filing. Use knowledge bases, resource materials, internal tools and processes to ensure productivity and service excellence and recommend best practices. Problem‑solver. When needed, you’ll work with internal technical support, several production units, and other ADP Service hubs to find resolutions. You’ll also provide feedback and suggestions on products, issues, processes, and procedures to improve efficiency and continuous improvement. Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation and attend required departmental trainings as well as demonstrate proficiency in learning. Required qualifications Minimum 5 years Canadian payroll processing experience Minimum 5 years client service experience Advanced internet and MS Office skills required (Word/Excel) Excellent communication and analytical skills with ability to translate findings into actionable solutions/processes Excellent client service skill Preferred qualifications Post‑secondary education preferred, or equivalent experience in administration, client, service/HR. Candidate working towards or has National Payroll Institute (NPI) certification (PCP, CPM) – we reimburse tuition and membership. What you’ll love working here because you can Focus onmental health and well‑being. We take care of each other with well‑being support because healthy associates are happy associates. What are you waiting for? Apply now To learn more about careers in Client Service at ADP, visit https://jobs.adp.com/locations/canada/teams‑roles/client‑service/ #J-18808-Ljbffr