Enforcement Ambassador

Application Deadline: 26 December 2025 Department: Operations - Field(OPS001) Location: I12-79_71 MAIN ST W Compensation: $20.80 / hour Who You’ll Work For The Reimagined Parking family of nationally recognized brands—Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech‑powered, people‑driven parking solutions provider. Our workforce of 8,000 manages 3,400 high‑density parking facilities across 500 North American cities, generating 34 million digital transactions annually. Position Overview The Enforcement Ambassador monitors municipal parking lots and city street parking for time infractions. The Enforcement Ambassador answers all pertinent questions related to the parking facility or surrounding area, assists customers with mobile‑phone and pay‑by‑phone app issues, and enforces all parking bylaws across the city of Hamilton. Duties include regular patrols in municipal car parks and private property, fire routes, time limit restrictions, private property, parks, and on‑street regulations. Municipal Law Enforcement Officer (MLEO) certification is provided. Key Responsibilities Deliver exceptional customer service experience, especially in difficult situations. Remain calm and professional when dealing with challenging customers. Utilize the License Plate Recognition (LPR) system to monitor compliance with parking policy and procedure. Issue fee notices to vehicles not in compliance with parking policy and procedure. Enforce time limits within specific posted areas using the LPR system. Maintain the appearance of the LPR vehicle at all times to present a professional image. Follow up with management on any potential customer service issues. Assist merchants with parking validation system issues. Assist customers with proper use of pay stations and perform minor maintenance as needed. Physical Demands Able to walk or stand for up to 10 hours. Able to bend, crouch, and reach. Able to use stairs when required. Must be able to lift up to 50 lbs. Working Conditions Work performed outdoors for extended periods, up to the entire shift duration. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but may not cover temperature changes. Skills, Knowledge and Expertise Prefer high school diploma or equivalent. Experience with Windows PCs and related applications (Word, Excel, Access, Outlook). Comfortable using devices running Android and Apple iOS. Excellent verbal and written communication skills. Benefits (Full‑Time Only) Medical/Vision Dental Life Insurance Accidental Death & Dismemberment (AD&D) Short‑Term Disability (STD) Long‑Term Disability (LTD) – offered based on employee group Registered Retirement Savings Plan (RRSP) – offered based on employee group Employee Assistance Program (EAP) – offered based on employee group Vacation Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Facilities Services EEO Statement United States – California applicants only: The Company will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and relevant local ordinances. Background checks are conducted only after a conditional job offer. Additional information: Los Angeles County Fair Chance Ordinance FAQ (https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf), California Fair Chance Act (https://calcivilrights.ca.gov/fair-chance-act/). #J-18808-Ljbffr