Patient Care Assistant

Patient Care Assistant - Hamilton, Relief "A" Join to apply for the Patient Care Assistant - Hamilton, Relief "A" role at Ontario Health atHome CARE AND BE CARED FOR – THIS IS YOUR HOME Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place. As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient‑centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work‑life balance. Projected start date: February 23, 2026 with 6 weeks mandatory full‑time orientation. What will you do? Provide administrative support services to Care Coordinators Process new referrals, and orders for services, supplies and equipment Process and assist in managing confidential patient records Enter, update and maintain a high volume of patient data in the electronic database Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate Provide back‑up support to other positions, as required What must you have? A Grade 12 diploma (minimum) 2 or more years’ related office experience Accurate keyboarding/data‑entry skills Proficient with database software, MS Word, Excel, and other applications in a Windows environment Excellent organizational skills and ability to work independently with minimal supervision Advanced multi‑tasking skills, with the ability to meet performance and service goals Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide‑ranging cultural, ethnic and socio‑economic backgrounds Excellent oral and written communication skills, including strong listening skills Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs Ability to provide a criminal background check What would give you the edge? A college diploma in the health or social services field, or business/office administration Familiarity with medical terminology, and office administrative procedures/concepts Knowledge of services provided by Ontario Health atHome Ability to speak French or another second language Availability Requirements Relief staff must be available to work 5 out of 7 shifts (8:30 am – 9:00 pm), including one Monday or Friday per week. Weekend availability will be assigned on a four‑week rotation (1 weekend every four weeks). Relief staff may provide up to 4 weeks of unavailability per year. Relief staff must be available for at least six paid holidays in each fiscal pay year, including Christmas Day or New Years’ Day. Relief staff must be available to be contacted by text message until 9 am on any day for which they have submitted availability. Benefits Attractive comprehensive compensation packages and benefits Valuable development opportunities Membership in a world‑class defined benefit pension plan Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti‑racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr