Product Owner, AI

Join to apply for the Product Owner, AI & Agentforce Delivery role at NeuraFlash. Why NeuraFlash At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post‑launch, we earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. About the Role We are hiring for a Product Owner, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer‑facing Agentforce and AI implementation projects as well as internal initiatives to create supporting assets and solutions. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Delivery Product Owner is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. You’ll have the opportunity to: Manage overall delivery of targeted Agentforce delivery projects, acting as product owner to shape the overall solution and project manager to manage day‑to‑day work and customer relationships. Act as a “thought leader” for our customers, guiding the customer and NeuraFlash team in the definition of use cases and business outcomes. Smoothly transition customers from the sales process to project delivery, including reviewing the SOW, defining project roles, and facilitating kickoff and client onboarding. Plan, monitor and manage project financials, scope, and schedule to ensure projects stay on track. Act as primary day‑to‑day point of contact for the client and manage the operational aspects of the project, focusing on building strong customer relationships. Facilitate or co‑lead regular status meetings with project team, sponsors, and stakeholders. Manage NeuraFlash project team members in the delivery of the solution. Read out documented and measured outcomes for live solutions prior to project closeout. Actively drive and participate in Agentforce Division internal initiatives to foster innovation and efficiencies through development of reusable assets and solutions. Required Qualifications 5+ years of experience as a delivery leader overseeing AI‑related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery. Outstanding verbal and written communication skills to audiences at all levels. Experience working in a professional services/consulting environment. Experience leading delivery as project manager or scrum leader. Experience with estimation/sizing and SOW/Change Order contracting. Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications. Demonstrated track record of writing SOWs and Change Requests and managing scope. Preferred Skills Bachelor’s Degree in Business, Engineering, Information Technology or Management. What it’s like to be part of NeuraFlash Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you are one of the over half of our NeuraFlash Family who work remotely, we are focused on keeping everyone connected and unified as one team. Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: We value good work, not the hours in which you get it done. Collaboration: Your voice matters; we hold town halls & company meetings where any suggestion or question can be raised. Celebrate Often: We love to have fun, holding contests, parties, and holiday sweater days. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for employees based in the United States, Canada, India, or Colombia. #J-18808-Ljbffr