Sales Consultant – JLR Windsor

4 weeks ago


Windsor, Canada Rafih Auto Group Full time

Job SummaryThe Sales Consultant, under the direction of the Sales Manager, will primarily be responsible sell/lease new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.ResponsibilitiesEnsures proper follow up of all potential buyers utilizing the CRM as well as Upgrade SystemMakes an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfactionParticipates in daily sales workshops, “one to one” meeting with Sales Manager every week as well as a weekly combined sales meetingEnsures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by managementEnsures CSI at above Zone, Region, National averageEnsures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroomMakes best efforts to ensure 100% turnover of each of their customer to F&IFollows up intensively on unsold customers to get them back in the showroom and sell them a vehicleAlerts sales management if feels dealership is at risk from fraudulent customersMaintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicleExpectationsWears proper professional attire as per Company Dress Code PolicyAchieves monthly and annual goals and objectives for sales and grossParticipates in all manufacturers as well as dealership-initiated trainingUnderstands, keeps abreast of, and complies with federal, state, and local regulations that affect new and pre-owned vehicle salesAdheres to work schedules as defined by dealership management and ensures full attendance at workEnsures at the time of delivery of vehicle the setting up of next service appointment as well completion of all manufacturer requirements related to setting up the vehicle to connect with manufacturer remote systems as well as Rafih Rewards Program in case of used vehicle deliveriesReads, understands and follows all dealership policies and proceduresWorks with Business Managers to increase F&I gross and penetrationKeeps self informed about incoming inventory, current advertising efforts, including special salesMeets and greets customers when they come in for serviceAttends weekly managers meetings hosted by the Sales ManagerEnsures that no customer files or vehicle keys lie around in their work area that are accessible to publicJob Requirements1+ years experience in automotive dealership salesDemonstrated knowledge of Sales Dealership processes and best practicesDemonstrated and proven Business Acumen in keeping with dealership strategyStrong interpersonal skills, ability to communicate and manage well at all levels of the OrganizationDemonstrated ability to cultivate relationshipsHigh level of integrity and dependability with a strong sense of urgency and resultsProficiency in Microsoft Office/Excel and computer applicationsOMVIC License #J-18808-Ljbffr



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