Product Support III

Product Support III page is loaded## Product Support IIIlocations: Brampton, Ontario, Canadatime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 28, 2025 (13 days left to apply)job requisition id: R52643At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.# **A Day in the Life**Product Support Rep III - Diabetes This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.Responsibilities may include the following and other duties may be assigned.* Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. Troubleshoots customer concerns, issues raised during training, product use or* malfunctioning products, and/or software applications and recommends corrective action. Interpersonal skills and product* knowledge are critical to responding and troubleshooting to customer inquiries. Documents customer information,* troubleshooting, and/or recurring product issues to support product quality programs and product development.* Responsible for reporting complaints and Adverse Drug Reactions (ADR)**OFFICE SUPPORT CAREER STREAM:**Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.**DIFFERENTIATING FACTORS****Autonomy:**Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.**Organizational Impact:**Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.**Innovation and Complexity:**Makes minor changes in systems and processes to solve problems or improve effectiveness of job area . Expected to independently propose solutions to problems for manager review.**Communication and Influence:**Communicates typically with internal and external contacts . Obtains and provides information on matters of moderate importance to the job area.**Leadership and Talent Management:**Responsible for providing guidance, coaching and training to other employees within job area.**Required Knowledge and Experience:*** Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.* Requires minimum of 4 years of relevant experience**Desired Knowledge and Experience**:* Bilingual French/English (highly desired)* Experience in Logistics, manufacturing, medical devices, telecommunications, technology industries* 2 years of experience in medical technologyThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.The employee is also required to interact with a computer and communicate with peers and co-workers.Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).# **About Medtronic**# We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity* **Build** a better future, amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learningThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare settingis considered
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