Bilingual Account Manager

OverviewWho We Are:OPENLANE makes wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. We’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values: Driven Waybuilders. Relentless Curiosity. Smart Risk-Taking. Fearless Ownership.What We Offer:Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchPaid Vacation, Personal, and Sick TimePaid maternity and paternity leave (US)Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)Robust Employee Assistance ProgramEmployer paid Leap into Service Day to volunteerTuition Reimbursement for eligible programsOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking ForA Bilingual Senior Buyer Experience Executive who will support and cultivate Buyer retention and growth within the buyer experience team. You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. You will act as the personal liaison for our customers within a dedicated book of business, ensuring that expectations are set and met while accomplishing buyer goals and buyer conversion. In this role, you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Buyer Experience to resolve problems. You AreCustomer-obsessed. You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market.Flexible. Knowing that the customer\'s needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help.Highly skilled in negotiation and using data to help customers make good buying decisions.Well-versed in the automotive space and can act as a consultant that will impact the buyer\'s success rate. You WillManage a book of our key volume accountsExecute on key Initiatives and campaignsDevelop and grow the number of key account wins by executing proper sales and management strategies; Build and negotiate successful tradesProvide basic training as required to clients as issues are discovered or mentioned during callsProactively communicate and maintain excellent working relationships with Openlane users and partnersManage and update accounts within Salesforce.comAchieve monthly sales targetsPersuasively explain to customers and prospective customers how Openlane’s service can reduce costs and enhance their business Who You Will Work WithReporting to the Senior Director of Buyer Experience, this role will collaborate with the Buyer Experience Specialist team to ensure a seamless customer experienceOther key interactions with our Arbitration teams Must HavesUniversity degree or equivalent professional experience4+ years in a customer-focused, industry-specific, or account management position (preferred)Superior communication skills in both English and French, able to clearly articulate ideas and conceptsIntermediate knowledge of Google Suite productsDemonstrable knowledge of CRM tools; Salesforce and Pipedrive are strongly preferredAbility to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment Sound like a match? Apply Now - We can\'t wait to hear from you #J-18808-Ljbffr