Customer Care and Reservations Specialist
3 weeks ago
Job DetailsIn-personFull-timeExperiencedBenefitsHealth InsuranceLife InsuranceAt PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team We are currently seeking a Fixed-Term Customer Care & Reservations Specialist to join our team.Job DutiesTravel Agency Support. Assisting travel agencies with reservation and ticketing supportEticket Database MaintenanceDaily maintenance of our eticket databaseProcessing open couponsProcessing exception eticketsDaily processing of the eticket ETL error queueGDS reject Queue MaintenanceDaily on-time processing of the GDS reject queueTier 2 Ticketing SupportAssisting PAL Airline station CSRs with reservation and ticketing support of GDS, Interline and Codeshare bookingsAssisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare BookingsReservations Agent duties as requiredQuote fares and book flights for customers;Provide customers with necessary information connected with flights;Communicate with customers to determine individual needs;Must make use of excellent communication and sales skills;Respond to cargo inquiries providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;When necessary, identify and implement solutions to meet evolving industry and customer needs;Other duties as assigned.QualificationsCompletion of secondary schooling in a related field is required1+ years of customer service experience is required1+ years of technical support experience is preferredExperience in Travel and Tourism is preferredWhat We OfferTravel privileges with PAL and its networkComprehensive health benefits including medical, dental, vision, and life insuranceDefined Contribution Pension PlanEmployee Stock Purchase PlanEmployee Tuition Assistance ProgramEmployee and Family Assistance ProgramsPAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.Only those candidates selected for an interview will be contacted. Thank you.#PALAirlinesCompetition Number: 2565Company Website: http://www.palairlines.ca/#Aviation jobs #J-18808-Ljbffr
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San Juan De Terranova, Canada Hospitality Newfoundland and Labrador Full timeA local airline company is looking for a Fixed-Term Customer Care & Reservations Specialist in San Juan de Terranova, Canada. Ideal candidates should have experience in customer service and technical support, along with excellent communication skills. The position offers health benefits, a pension plan, and travel privileges. Apply now to join a diverse and...
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Voice of the Customer Advocate — Remote
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Full Time | Product Care Specialist
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